> ## Documentation Index
> Fetch the complete documentation index at: https://support.myaskai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Human Escalation Workflows

### How can I run a workflow after a human escalation in Intercom?

To run a workflow after a human escalation in Intercom:

1. Create a new workflow by going to ‘**+ New workflow**’ > ‘**Start from scratch**’ > ‘**Customer sends any message**’

<Frame>
  <img src="https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/images/image-39-2.png?fit=max&auto=format&n=jQMqT5axxz3I9e3g&q=85&s=7e639d7c14c82d86a21e4d182b92e4f0" alt="" width="563" data-path="images/image-39-2.png" />
</Frame>

2. Set the  Trigger rule to ‘**Leads and Users**’ and any relevant channels for your business

<Frame>
  <img src="https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/images/image-40-1.png?fit=max&auto=format&n=jQMqT5axxz3I9e3g&q=85&s=222779c8e4b991eb2a846b044550024b" alt="" width="563" data-path="images/image-40-1.png" />
</Frame>

3. Create two paths:

**Path 1: Wait and Check**

1. Set a **Wait** action for 3 minute
2. Create a **Branches** action with the following conditions:
   1. IF: Conversation tag is `AI human handover`&#x20;
   2. AND conversation state = "*is not closed*"
   3. AND (Optional) Team assigned is not your human agent's team&#x20;
   4. ELSE: End the workflow

<Frame>
  <img src="https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/images/image-41-1.png?fit=max&auto=format&n=jQMqT5axxz3I9e3g&q=85&s=bd50cf472630d7471a4ca85f3cf22350" alt="" width="496" data-path="images/image-41-1.png" />
</Frame>

**Path 2: Assign to Team**

Assign the conversation to your human team

4. Finally, set the new workflow live and your escalation will automatically take place.