# My AskAI ## Docs - [Affiliate program](https://support.myaskai.com/account-management/affiliate-program.md): We do not have an affiliate program. - [Billing](https://support.myaskai.com/account-management/billing.md) - [Cancel subscription](https://support.myaskai.com/account-management/billing/cancel-subscription.md): How to cancel your My AskAI subscription. - [Change plan](https://support.myaskai.com/account-management/billing/change-plan.md): How to change your My AskAI plan. - [Discounts](https://support.myaskai.com/account-management/billing/discounts.md): Learn more about the discounts we offer for My AskAI and how you can redeem them. - [Download an invoice](https://support.myaskai.com/account-management/billing/download-an-invoice.md): Download your payment invoices or receipts directly from your Stripe account. - [Refunds](https://support.myaskai.com/account-management/billing/refunds.md): Learn more about how you can get your money back if you are unhappy with My AskAI. - [Tax](https://support.myaskai.com/account-management/billing/tax.md): What tax should you be paying, how do you update your taxable status and how do you request a refund for incorrectly charged tax. - [Update payment card](https://support.myaskai.com/account-management/billing/update-payment-card.md): How to update your payment card used for your My AskAI subscription. - [Usage costs](https://support.myaskai.com/account-management/billing/usage-costs.md) - [Limits](https://support.myaskai.com/account-management/limits.md): Learn about the limitations of your AI support agent (there are very few!) - [Conversations](https://support.myaskai.com/account-management/limits/conversations.md): Learn more about conversation credits and limits for your AI support agent. - [Exceeding limits](https://support.myaskai.com/account-management/limits/exceeding-limits.md): Find out what happens when you go over your conversation limit within a month on your AI support agent. - [Pricing + plans](https://support.myaskai.com/account-management/pricing-+-plans.md): Here are details on all of our pricing and plans for My AskAI. - [Reselling + Whitelabelling](https://support.myaskai.com/account-management/reselling-+-whitelabelling.md): There are several ways you can re-sell or whitelabel My AskAI. - [User access](https://support.myaskai.com/account-management/user-access.md) - [Do you have 2FA or MFA to login to My AskAI?](https://support.myaskai.com/account-management/user-access/do-you-have-2fa-or-mfa-to-login-to-my-askai.md) - [Reset login password](https://support.myaskai.com/account-management/user-access/reset-login-password.md): How to reset your login password. - [Setting a Password for Your Account](https://support.myaskai.com/account-management/user-access/setting-a-password-for-your-account.md): If you're struggling to login with emails or if you just want an easy way of sharing your AskAI account with others, set up a password login. - [Your profile](https://support.myaskai.com/account-management/your-profile.md) - [Changing your email](https://support.myaskai.com/account-management/your-profile/changing-your-email.md): How to change the email address associated with your My AskAI account - [Close your account](https://support.myaskai.com/account-management/your-profile/close-your-account.md): How to break up with us for good by deleting your account... (Accounts cannot be recovered once deleted). - [API Docs Introduction](https://support.myaskai.com/api-documentation/api-docs-introduction.md): Getting started with our API is quick and easy. With the My AskAI API you can ask questions to your My AskAI to build your apps or workflows. - [Chat API](https://support.myaskai.com/api-documentation/chat-api.md) - [Query API](https://support.myaskai.com/api-documentation/query-api.md): Use the Query API to create an integratation with your AI agent. - [User Data API](https://support.myaskai.com/api-documentation/user-data-api.md) - [General](https://support.myaskai.com/faq/general.md) - [Answer streaming](https://support.myaskai.com/faq/general/answer-streaming.md): My AskAI does not currently support answer or response streaming in the UI or via API. - [Can I add macros, canned or stock responses to my AI agent?](https://support.myaskai.com/faq/general/can-i-add-macros-canned-or-stock-responses-to-my-ai-agent.md) - [Can I give my agent a personality, adjust the tone or customize the prompt?](https://support.myaskai.com/faq/general/can-i-give-my-agent-a-personality-adjust-the-tone-or-customize-the-prompt.md) - [Can I have multiple AI agents, multiple brands or multiple knowledge bases?](https://support.myaskai.com/faq/general/can-i-have-multiple-ai-agents-multiple-brands-or-multiple-knowledge-bases.md) - [Can I route tickets to different agents?](https://support.myaskai.com/faq/general/can-i-route-tickets-to-different-agents.md) - [Can I use my own OpenAI assistant or Custom GPT?](https://support.myaskai.com/faq/general/can-i-use-my-own-openai-assistant-or-custom-gpt.md) - [Can I use the AI agent within a mobile app?](https://support.myaskai.com/faq/general/can-i-use-the-ai-agent-within-a-mobile-app.md) - [Do you have any rate limits for conversations for your AI agent?](https://support.myaskai.com/faq/general/do-you-have-any-rate-limits-for-conversations-for-your-ai-agent.md) - [Do you offer a SLA or uptime guarantee?](https://support.myaskai.com/faq/general/do-you-offer-a-sla-or-uptime-guarantee.md) - [Does it get smarter the more conversations it has?](https://support.myaskai.com/faq/general/does-it-get-smarter-the-more-conversations-it-has.md) - [Does the AI agent use the ticket or conversation history when responding?](https://support.myaskai.com/faq/general/does-the-ai-agent-use-the-ticket-or-conversation-history-when-responding.md) - [Feedback, feature requests and suggestions](https://support.myaskai.com/faq/general/feedback-feature-requests-and-suggestions.md): We love hearing what you want us to build next with My AskAI, we want you to continue telling us, so we can build better and better products. - [How can I test my AI agent without it responding to customers?](https://support.myaskai.com/faq/general/how-can-i-test-my-ai-agent-without-it-responding-to-customers.md) - [How can I test the accuracy of my AI agent's answers?](https://support.myaskai.com/faq/general/how-can-i-test-the-accuracy-of-my-ai-agents-answers.md) - [How do I make the AI agent more "human"?](https://support.myaskai.com/faq/general/how-do-i-make-the-ai-agent-more-human.md) - [How do you manage spam tickets, chats or conversations?](https://support.myaskai.com/faq/general/how-do-you-manage-spam-tickets-chats-or-conversations.md) - [(Large Language Models) LLMs](https://support.myaskai.com/faq/general/large-language-models-llms.md): Which model or (Large Language Model) LLM does My AskAI use? - [My AskAI vs ChatGPT](https://support.myaskai.com/faq/general/my-askai-vs-chatgpt.md): What is the difference between My AskAI and ChatGPT? - [My AskAI vs Fine-tuning](https://support.myaskai.com/faq/general/my-askai-vs-fine-tuning.md): Your AI support agent isn't built using "fine-tuning", but "embeddings", another AI technique. - [Temperature](https://support.myaskai.com/faq/general/temperature.md): AI "Temperature" controls the variability of your answers when asked the same question, here's why we don't recommend changing it. - [What are your social accounts?](https://support.myaskai.com/faq/general/what-are-your-social-accounts.md) - [What if it can't answer?](https://support.myaskai.com/faq/general/what-if-it-cant-answer.md): Your My AskAI won't be able to answer if you haven't given it the knowledge (content) it needs. - [What is the difference between My AskAI and My AskAI Classic?](https://support.myaskai.com/faq/general/what-is-the-difference-between-my-askai-and-my-askai-classic.md): We recently launched our new version of My AskAI specifically focussed on Customer Support, here are some of the differences to help you decide whether to use New or Classic My AskAI. - [Will it answer questions about competitors' products?](https://support.myaskai.com/faq/general/will-it-answer-questions-about-competitors-products.md): Your My AskAI is specifically controlled so it doesn't have any external information to answer questions. - [Will it make things up?](https://support.myaskai.com/faq/general/will-it-make-things-up.md): "Hallucinations" i.e. making things up is a big problem with AI, but you don't have to worry about it with AskAI. - [Adding & syncing your website content](https://support.myaskai.com/features/adding-and-syncing-your-website-content.md): Your AI agent will ensure your content is always automatically up to date from your website and help documentation. - [AI Actions (Tools)](https://support.myaskai.com/features/ai-actions-tools.md): Having your AI support agent answer questions based on knowledge and user data is all well and good, but what about if you want it to start doing things for you, on your behalf, to truly automate? - [AI answers on your content](https://support.myaskai.com/features/ai-answers-on-your-content.md): The most powerful feature of My AskAI is its ability to turn your help or support documentation and website into a live AI customer support agent that is available 24/7 to answer user questions. - [Channels](https://support.myaskai.com/features/channels.md): In addition to accessing your AI support agent via the Dashboard, you can also integrate it with Intercom, Zendesk, HubSpot, Slack, Teams, and Zapier so your team can get answers where they work. - [Chrome Extension](https://support.myaskai.com/features/channels/chrome-extension.md): Agents can use our My AskAI Chrome extension to get AI answers wherever they're speaking to customers. - [Freshchat](https://support.myaskai.com/features/channels/freshchat.md): Connect your AI support agent to your Freshchat workspace and existing Freshchat live chat widget (Conversations Widget) on your website. - [Freshchat (Tagging)](https://support.myaskai.com/features/channels/freshchat/freshchat-tagging.md): Automatically tag your tickets and conversations in Freshchat with custom conversation properties, tags and sentiment scores. - [Freshdesk](https://support.myaskai.com/features/channels/freshdesk.md): Connect your AI support agent to your Freshdesk account and existing Freshdesk Tickets, to get AI responses to your support tickets - [Freshdesk (Tagging)](https://support.myaskai.com/features/channels/freshdesk/freshdesk-tagging.md): Automatically tag your tickets and emails in Freshdesk with custom tags and sentiment scores. - [Gorgias](https://support.myaskai.com/features/channels/gorgias.md): Connect your AI support agent to your Gorgias account and existing Gorgias Tickets, to get AI responses to your support tickets and chat - [HubSpot](https://support.myaskai.com/features/channels/hubspot.md): Connect your AI support agent to your HubSpot account and existing HubSpot live chat widget on your website. - [HubSpot Playbooks](https://support.myaskai.com/features/channels/hubspot/hubspot-playbooks.md): Here you'll find how to set up specific use cases for your HubSpot AI agent - [Intercom](https://support.myaskai.com/features/channels/intercom.md): Connect your AI support agent to your Intercom workspace and existing Intercom live chat widget (Messenger) and email on your website with our Intercom app. - [Human Escalation Workflows](https://support.myaskai.com/features/channels/intercom/human-escalation-workflows.md) - [Intercom (Live Translation)](https://support.myaskai.com/features/channels/intercom/intercom-live-translation.md): Automatically translate your tickets and conversations in Intercom so your agents can understand and answer tickets in any language. - [Intercom Playbooks](https://support.myaskai.com/features/channels/intercom/intercom-playbooks.md): Here you'll find how to set up specific use cases for your Intercom AI agent - [Intercom (Tagging)](https://support.myaskai.com/features/channels/intercom/intercom-tagging.md): Automatically tag your tickets and conversations in Intercom with custom tags and sentiment scores. - [Live Chat Channels Feature Comparison](https://support.myaskai.com/features/channels/live-chat-channels-feature-comparison.md): Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each. - [Microsoft Teams](https://support.myaskai.com/features/channels/microsoft-teams.md): Connect your AI support agent to Microsoft Teams so your support team can get answers to questions from your knowledge base where they work, without having to CTRL+F anything in search. - [Slack](https://support.myaskai.com/features/channels/slack.md): Connect your AI support agent to Slack so your team can get answers to questions from your knowledge base where they work, without having to CTRL+F anything in search. - [Zapier](https://support.myaskai.com/features/channels/zapier.md): Connect your AI support agent to Zapier so your team can query from over 5,000 different applications and get instant AI answers. - [Zendesk](https://support.myaskai.com/features/channels/zendesk.md): We have 3 powerful Zendesk integrations/apps in the marketplace, you can use just one or all of them simultaneously. - [Zendesk (Messaging)](https://support.myaskai.com/features/channels/zendesk/zendesk-messaging.md): Connect your AI support agent to your Zendesk account and existing Zendesk Messaging, live chat widget on your website. - [Zendesk Playbooks](https://support.myaskai.com/features/channels/zendesk/zendesk-playbooks.md): Here you'll find how to set up specific use cases for your Zendesk AI agent - [Zendesk (Tagging)](https://support.myaskai.com/features/channels/zendesk/zendesk-tagging.md): Automatically tag your tickets and conversations in Zendesk with custom tags and sentiment scores. - [Zendesk (Tickets)](https://support.myaskai.com/features/channels/zendesk/zendesk-tickets.md): Connect your AI customer service agent to your Zendesk account and existing Zendesk Tickets, to get AI responses to your support tickets - [Zoho (SalesIQ)](https://support.myaskai.com/features/channels/zoho-salesiq.md): While we do not have a native integration with Zoho (SalesIQ), you can still integrate your AI agent, although you may need the help of a developer. - [Connecting to Internal Systems via APIs](https://support.myaskai.com/features/connecting-to-internal-systems-via-apis.md): Like your human agents, you'll want to give you AI agent access to your internal systems to look up a user's details or take actions like issuing a refund. - [Connections](https://support.myaskai.com/features/connections.md): In addition to webpages and files, you can connect your cloud-based knowledge sources such as Google Drive, Notion, or Confluence (+ more) to train your AI agent so it can better answer questions. - [Authorizations](https://support.myaskai.com/features/connections/authorizations.md): Some Connections require slightly more information than others to set up, here is where you can find all details of how to connect your knowledge source. - [Echo agent](https://support.myaskai.com/features/echo-agent.md): We wanted to make it as easy as chatting to set up and control your AI agent, so we built Echo. - [Escalation data collection](https://support.myaskai.com/features/escalation-data-collection.md): Collect any data on customers and user at the point of escalation - emails, phone numbers, bug details and more. - [File uploads](https://support.myaskai.com/features/file-uploads.md): In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI support agent so it can better answer questions. - [Human escalation](https://support.myaskai.com/features/human-escalation.md): Human escalation ensures customers can still talk to you when they need to. Best of all, we integrate with your existing live chat tools, so you won't have to learn to use a new one. - [Image reading](https://support.myaskai.com/features/image-reading.md): Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything. - [Improve](https://support.myaskai.com/features/improve.md): AI support agents are only as good as the knowledge they are trained with, so we have tools to help you improve yours, from custom answers to AI-generated knowledge snippets from your tickets - [Custom Answers](https://support.myaskai.com/features/improve/custom-answers.md) - [Guidance](https://support.myaskai.com/features/improve/guidance.md): Our guidance feature will help you set up your AI agent to respond exactly how you want it to, tone, scenarios and when you want it to escalate to your team. - [Inspect & Logs](https://support.myaskai.com/features/improve/inspect-and-logs.md) - [Test](https://support.myaskai.com/features/improve/test.md): We know putting an AI agent live with your customers can feel scary, so we want to give you the tools to boost your confidence. Test lets you see how your AI agent will perform on your questions. - [Insights](https://support.myaskai.com/features/insights.md): Your AI support agent will analyse all conversations customers and visitors have with it to identify common topics, issue, bugs and feedback so you can use the data to build better products for users. - [Conversation insight notifications](https://support.myaskai.com/features/insights/conversation-insight-notifications.md): Receive email or Slack notifications when new conversation insights are created. - [Languages and Localization](https://support.myaskai.com/features/languages-and-localization.md): You can change the language or localize your AI support agent to the languages your customers speak. - [Multibrand](https://support.myaskai.com/features/multibrand.md): Many businesses may have different products, regions or brands that they want to have separate AI agents for so they can control the knowledge used and the way the agent will respond, here's how. - [Private (Internal) mode](https://support.myaskai.com/features/private-internal-mode.md): In addition to the visitor or customer facing mode of your AI agent, you can also have "Private" mode, that you can use for your team, trained on material that isn't public. - [Remove branding](https://support.myaskai.com/features/remove-branding.md): You can easily remove the branding from your AI support agent with one click. - [Self-learning](https://support.myaskai.com/features/self-learning.md): Your AI agent is constantly improving, learning from your human agent replies. - [Shopify](https://support.myaskai.com/features/shopify.md): Connect your Shopify store to your AI agent so it can answer questions about your products and provide users with updates on their orders and more. - [Spam filters](https://support.myaskai.com/features/spam-filters.md): Stop your AI agent from replying to spam, marketing or notification emails with our spam filtering. - [Tasks](https://support.myaskai.com/features/tasks.md): Make the most of your AI agent by allowing it to execute SOPs or processes on your behalf, taking repetitive tasks like refunds, address changes and more away from your human agents. - [Task End-to-End Examples](https://support.myaskai.com/features/tasks/task-end-to-end-examples.md): Full examples of some tasks, so you can see what they look like once added to your AI Agent. - [Task Use Cases](https://support.myaskai.com/features/tasks/task-use-cases.md): We've put together a library of use cases for how you might want to use our Tasks feature to automate your customer service. - [Team access](https://support.myaskai.com/features/team-access.md): You can give your team mates or colleagues access to your AI agent's insights or to add content so they can take action on them and continue to improve your product. - [Training on historic tickets](https://support.myaskai.com/features/training-on-historic-tickets.md): Don't already have help docs/a help center? No problem, we can help you generate one automatically from your historic tickets. - [User Data API](https://support.myaskai.com/features/user-data-api.md): Looking to connect your AI agent to your back-end databases? Now you can - [User Data API setup](https://support.myaskai.com/features/user-data-api/user-data-api-setup.md): How to set up your AI agent to use user data ingested via API to improve its responses. - [Welcome to My AskAI](https://support.myaskai.com/index.md) - [Privacy](https://support.myaskai.com/security-+-privacy/privacy.md) - [OpenAI](https://support.myaskai.com/security-+-privacy/privacy/openai.md): How does My AskAI work with OpenAI? - [Regulations](https://support.myaskai.com/security-+-privacy/privacy/regulations.md) - [GDPR compliance](https://support.myaskai.com/security-+-privacy/privacy/regulations/gdpr-compliance.md): All the necessary information you need to understand our GDPR compliance, for businesses wishing to use My AskAI within the European Union (EU). - [HIPAA](https://support.myaskai.com/security-+-privacy/privacy/regulations/hipaa.md) - [Your content](https://support.myaskai.com/security-+-privacy/privacy/your-content.md): At My AskAI we do the utmost to ensure your content remains your content. - [Your data](https://support.myaskai.com/security-+-privacy/privacy/your-data.md): At My AskAI we do the utmost to ensure your data remains private. - [Security](https://support.myaskai.com/security-+-privacy/security.md): How we secure your data at My AskAI. Robust data protection with automatic file deletion, bank-grade encryption, and data usage strictly limited to API interactions and user-requested support. - [SOC-2](https://support.myaskai.com/security-+-privacy/security/soc-2.md) - [Create your AI customer service agent](https://support.myaskai.com/start-here/create-your-ai-customer-service-agent.md): This is a step-by-step guide showing you how you can create your AI agent and add it to your website in just a few minutes of hands' on setup time. - [Full product demo](https://support.myaskai.com/start-here/full-product-demo.md): Watch a full 15 (ish) minute product demo of all of My AskAI's features and see how an AI customer support agent can benefit your SaaS business. - [Onboarding](https://support.myaskai.com/start-here/onboarding.md): Pretty much the first question everyone has before signing up to My AskAI, is "how long will this take to set up?", so let me explain what our onboarding looks like. - [Reviews](https://support.myaskai.com/start-here/reviews.md): If you're looking for reviews for My AskAI, look no further, here are what our current users think and our reviews from Capterra. - [Support](https://support.myaskai.com/start-here/support.md): The support you can get will depend on the plan you are on, most queries can be resolved by our own AI support agent (ask your question to the widget on our homepage or from "Help" in your dashboard). - [Testing](https://support.myaskai.com/start-here/testing.md): How can you test your AI agent on your business in a controlled way? - [Video tutorials](https://support.myaskai.com/start-here/video-tutorials.md): We've made a bunch of simple tutorials so you can quickly get started making the most of your AI agent. - [What is an AI Customer Support Agent?](https://support.myaskai.com/start-here/what-is-an-ai-customer-support-agent.md): An AI support agent is an AI, question-answering, customer support agent trained on your businesses' content, like your help docs. - [What are the benefits of using My AskAI?](https://support.myaskai.com/start-here/what-is-an-ai-customer-support-agent/what-are-the-benefits-of-using-my-askai.md): When you use My AskAI for your business, your customer support gets faster, more available, more consistent and you get to see what users want from your product. - [Who is this for?](https://support.myaskai.com/start-here/what-is-an-ai-customer-support-agent/who-is-this-for.md): My AskAI is most suitable for SaaS and e-commerce businesses, who have a good level of quality documentation publicly available already. - [How to debug an AI answer](https://support.myaskai.com/troubleshooting/how-to-debug-an-ai-answer.md): Occasionally with AI you don't always get an answer you expect, here's how you can better understand your new AI agent's responses. - [I can't see any billing information for my account?](https://support.myaskai.com/troubleshooting/i-cant-see-any-billing-information-for-my-account.md) - [Login](https://support.myaskai.com/troubleshooting/login.md): Having login issues for My AskAI? Here's what you can do. - [Oops there has been an error](https://support.myaskai.com/troubleshooting/oops-there-has-been-an-error.md) - [Slow responses](https://support.myaskai.com/troubleshooting/slow-responses.md): You can generally expect response times from My AskAI to be just a few seconds however there are rare occasions when this is not the case. - [Website not added](https://support.myaskai.com/troubleshooting/website-not-added.md): Very rarely we might miss individual pages or be unable to add a website, here's what you can do. - [Why can't it answer?](https://support.myaskai.com/troubleshooting/why-cant-it-answer.md): What to do if your answers aren't correct or if your AI support agent isn't answering how you would expect. ## OpenAPI Specs - [query-2](https://support.myaskai.com/api-documentation/query-2.yaml) - [chat](https://support.myaskai.com/api-documentation/chat.yaml)