> ## Documentation Index
> Fetch the complete documentation index at: https://support.myaskai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Gradually roll out AI support

> Limit the first live replies by topic, audience, time, or number of replies.

Start with Notes, then allow direct replies within one clear boundary. Expand that boundary after the replies meet your quality target.

| Method           | Best for                                 | Supported helpdesks                                                | Add-on cost                        |
| ---------------- | ---------------------------------------- | ------------------------------------------------------------------ | ---------------------------------- |
| Note replies     | Testing real tickets with agent review   | All listed helpdesks except Zendesk Messaging                      | None                               |
| AI Tagging       | Releasing a few low-risk topics          | Intercom, Zendesk tickets, Freshdesk, Freshchat, Gorgias           | \$0.05 per tag or field per ticket |
| Helpdesk routing | Releasing a customer group or brand      | Intercom chat, Zendesk tickets, Freshdesk, Freshchat, HubSpot chat | None                               |
| First reply only | Limiting the AI agent to one email reply | Zendesk tickets, Freshdesk, Gorgias email                          | None                               |

## Follow a controlled rollout

1. Set a target for answer quality, AI resolution, or reviewed replies.
2. Start with Note replies so an agent reviews every answer.
3. Review the replies in **Improve > Inspect & Logs**.
4. Fix knowledge gaps, guidance, and poor source content.
5. Enable direct replies for one low-risk topic, audience, or time window.
6. Review that group against the same target.
7. Add one new topic or audience group at a time.

Do not widen the rollout when the current group does not meet your target.

## Limit direct replies by topic

Use AI Tagging to allow direct replies for proven topics. Keep other topics in Note mode or block them.

AI Tagging does not support Zendesk Messaging or HubSpot. Read [Prevent AI replies to certain topics](/start-here/playbooks/prevent-ai-replies-to-certain-topics).

## Limit direct replies by audience

Change the workflow, trigger, automation, or chatflow that sends conversations to My AskAI. Read [Prevent AI replies to certain customers or brands](/start-here/playbooks/prevent-ai-replies-to-certain-customers-or-brands).

## Use a short live window

Turn on direct replies for a quiet period when your team can monitor the helpdesk. Turn direct replies off at the end of the test window.

Use this method only when a person owns the start time, the end time, and the review.

## Reply to the first message only

Select **Reply to 1st message only** for Zendesk tickets, Freshdesk, or Gorgias email. The AI agent replies to the first customer message, then hands later messages to your team.

Check the setup page for [Zendesk tickets](/features/channels/zendesk/zendesk-tickets), [Freshdesk](/features/channels/freshdesk), or [Gorgias](/features/channels/gorgias) before you enable this option.

## Related playbooks

* [Test before going live](/start-here/playbooks/test-before-going-live)
* [Prevent AI replies to certain topics](/start-here/playbooks/prevent-ai-replies-to-certain-topics)
* [Prevent AI replies to certain customers or brands](/start-here/playbooks/prevent-ai-replies-to-certain-customers-or-brands)