Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything.
Can the AI agent see images?
Yes, our AI customer service agents can see images that are shared either in chats, email bodies or as attachments to emails.
It will process the image, and use it as context when answering the user or customer's question.
Which helpdesks is image reading available for?
Image reading is currently available for the following helpdesks and channels:
Helpdesk/channel
Available?
Intercom chat
Yes
Intercom email
Yes
Zendesk Messaging
Yes
Zendesk Tickets/Forms
Yes
Freshdesk
Coming soon
Freshchat
Coming soon
Gorgias chat
Coming soon
Gorgias email
Coming soon
HubSpot chat
Coming soon
HubSpot email
Coming soon
Slack
No
Teams
No
API
No
How much does image reading cost?
You only pay $0.02 per reply where image reading is used.
How many images does it read in a message?
Up to 3 images can be 'read' and processed in a message or reply.
Can images be used in tasks?
Yes, you can refer to images within tasks e.g. "Request an image from the user of the damaged parcel" or "when the user shares an image, transfer the conversation".
Can images be used in guidance?
Yes, guidance can refer to images e.g. "If someone shares an image of a broken box, escalate the conversation".
Will I see images in Inspect & Logs?
The images themselves are not stored on our servers and so we can't share them in your logs.
However, we do share the description of the image so you can refer back to it when reviewing a ticket.
