Shopify

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Why use My AskAI with Shopify?

My AskAI handles common Shopify support queries automatically — WISMO/order status lookups, shipping questions, returns policies, product information, and more. It pulls real-time order data from Shopify so customers get accurate, up-to-date answers without waiting for a human agent. For anything it can’t resolve, it escalates to your team with full conversation context. Most Shopify stores see 70%+ of support queries resolved by the AI agent within the first month.

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Where can I find the Shopify app?

You can find our Shopify app here.

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How do I connect my Shopify store to my AI Agent?

Connecting your Shopify store to your AI agent, along with your product pages and customer order data doesn’t require a developer, just a few clicks.

1. Log into your Dashboard and go to Knowledge > Content > Connect Shopify store then click “Connect Shopify store”
2. Enter your Shopify store name in the store name field. Your store name can be found in the URL of your admin center if you are unsure.
3. Once connected, we will automatically sync all of your Shopify store:
   1. Pages
   2. Products
   3. Customer data You will see the content (pages and products) sync almost immediately.
4. The setup for your Shopify store connection to your AI agent is now complete.
   
   You can check the content synced by clicking the “Content (x pages/products)” button which will show a list of every page your AI agent has access to.
5. Once you have clicked the “Content (x pages/products)” button and can see your content, if you want to “hide” any Shopify pages from your AI agent’s knowledge you can do so by toggling the “Public” toggle next to that page to “Private”.
   Your AI agent will then no longer be able to answer using that content.

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How do I turn off the customer data sync in my Shopify store?

To turn off the customer data sync from your Shopify store go to Knowledge > Content > Connected Shopify store then click the Gear/Settings icon (⚙️) and expand the second section (Configure your Shopify connection). You will see a toggle under “AI agent access to customer data”, if you toggle this “Off” your AI will no longer be able to access your customer data and will immediately be unable to answer questions about recent orders or transactions.

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How do I upgrade my AI agent for Shopify?

To upgrade to a paid plan for your AI agent when using the Shopify integration you must do this via the Shopify app store and you must be an admin for the Shopify store. If you want to move/upgrade from a monthly to an annual plan and are using our Shopify integration, contact us by asking to “Talk to a person” in our chat.

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Do you support Shopify Markets and multi-stores or brands?

My AskAI works with Shopify Markets. Your AI agent can handle conversations in multiple languages and understand different currencies, making it a good fit for stores serving international customers across different markets. Key things to know:

• Multi-language: Your AI agent can converse with customers in 95+ languages, e.g. if a customer writes in French or Spanish, the agent replies in their language automatically. This is enabled by default.
• Multi-currency: Your AI agent can retrieve and reference order details including pricing, regardless of the currency the customer purchased in.
• Single or multi-market stores: Whether you run one Shopify store serving multiple markets or separate storefronts, you can add your AI agent to each using the same code snippet.

If you’re using Shopify Markets with a helpdesk like Gorgias or Zendesk, your AI agent integrates with both — handling customer queries on your site and within your helpdesk.

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How do I disconnect my Shopify store and all of content and user data from my AI agent?

To disconnect your Shopify store and delete all of your content and user data uninstall the My AskAI app from the your Shopify admin panel within Shopify by going to: Settings (Gear icon) > Apps and sales channels > Find the My AskAI app and click the three dots (…) then click “Uninstall” Your account and all data will then be deleted within 48hrs.

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How can users check their Shopify order status?

There are 2 ways users can check details of their Shopify orders:

1. If you are using the My AskAI chat widget on your site, they can click the “Get order status” button and enter their email and order number and it will return:
   1. Order number
   2. Order date
   3. Price of order
   4. Items ordered
   5. Any tracking links from Shopify
   6. Their Shopify order status page
2. The other way users can get details of their Shopify orders is through any of our integration channels.
   
   In these, if a user contacts you asking for any order updates or details, your AI agent will automatically be able to retrieve such details and provide answers on them (as their email address has been verified).

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How does the Shopify order status check work?

The Shopify order status check works by using a Task and Tool that is automatically created for you on account set up. If a user asks about an order status, the task will collect their order ID and email address and then return their order information automatically. You can view (and edit) both the Task and Tool by going to Tasks & Tools in your dashboard.

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How much does the Shopify integration cost?

There is no cost for using the Shopify integration, it’s usage is included in all plans.

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What Shopify data can the AI agent access once integrated?

Once integrated your AI agent can access the following customer data via the Customer Data connection: Customer lookup

• One matching customer is looked up by email address.
• Up to 10 recent orders can be returned for a customer.
• Up to 10 line items can be returned for each order.

Order lookup

• The order-specific lookup returns one matched order.
• The order-specific lookup can also include up to 10 other recent order references.

Customer Fields

• Customer ID
• First name
• Email address
• Number of orders

Order Fields

• Order status page URL
• Total order price
• Currency
• Total amount refunded
• Unpaid status
• Processed date
• Last updated date
• Order number or order name
• Cancellation reason
• Discount code
• Fulfillable status
• Refundable status
• Return or refund status
• Total discounts

Line Item Fields

• Fulfilment status
• Original line item total
• Quantity
• Requires shipping
• Product or item title
• Line item discount total
• Variant title
• Product online store URL

Shipping Fields

• Shipping method or shipping line title
• Formatted shipping address
• Shipping address time zone

Fulfilment and Tracking Fields

• Fulfilment created date
• Delivered date
• Fulfilment display status
• Estimated delivery date
• Fulfilment ID
• In-transit date
• Requires shipping
• Fulfilment status
• Total fulfilled quantity
• Fulfilment last updated date
• Tracking company
• Tracking number
• Tracking URL
• Fulfilment name

Other Recent Order Fields

When a specific order is looked up, My AskAI may also show other recent orders for the
same customer. Each other recent order can include:

• Order number
• Processed date