# Support

<table><thead><tr><th width="236.39996337890625">Plan</th><th>Support Options</th></tr></thead><tbody><tr><td><strong>Pro</strong></td><td><ul><li>AI support agent</li><li>Live chat only</li><li>Human replies in 2 working days</li><li><p>Support <em>includes</em>:</p><ul><li>Responding to product bugs</li></ul></li><li><p>Support <em>does not include</em>:</p><ul><li>Answer debugging</li><li>Guidance optimization</li><li>Task debugging and optimization</li><li>Tool or User Data API setup assistance</li><li>Helpdesk integration assistance</li><li>Helpdesk integration customization</li><li>API set up</li></ul></li></ul></td></tr><tr><td><strong>Scale</strong></td><td><ul><li>AI support agent</li><li>Priority live chat</li><li>Human replies in 1 working day</li><li>Monthly call (30 mins)</li><li><p>Support <em>includes</em>:</p><ul><li>Responding to product bugs</li><li>Answer debugging</li><li>Guidance optimization</li><li>Task debugging and optimization</li><li>Tool or User Data API setup assistance</li><li>Basic helpdesk integration assistance</li></ul></li><li><p>Support <em>does not include</em>:</p><ul><li>Advanced helpdesk integration assistance</li><li>API set up</li></ul></li></ul></td></tr><tr><td><strong>Enterprise</strong></td><td><ul><li>AI support agent</li><li>Priority live chat, emails</li><li>On-demand Slack and call support</li><li>Human replies same day (including weekends)</li><li><p>Support <em>includes</em>:</p><ul><li>Responding to product bugs</li><li>Answer debugging</li><li>Guidance optimization</li><li>Task debugging and optimization</li><li>Tool or User Data API setup assistance</li><li>Advanced helpdesk integration assistance</li><li>API set up</li></ul></li><li>Dedicated technical support/FDE</li><li>Custom feature development</li><li>Monthly answer optimization report</li></ul></td></tr></tbody></table>