🆘Support

The support you can get will depend on the plan you are on, most queries can be resolved by our own AI support agent (ask your question to the widget on our homepage or from "Help" in your dashboard).

Plan	Support Options
Pro	AI support agent Live chat only Human replies in 2 working days Support includes: Responding to product bugs Support does not include: Answer debugging Guidance optimization Task debugging and optimization Tool or User Data API setup assistance Helpdesk integration assistance Helpdesk integration customization API set up
Scale	AI support agent Priority live chat Human replies in 1 working day Monthly call (30 mins) Support includes: Responding to product bugs Answer debugging Guidance optimization Task debugging and optimization Tool or User Data API setup assistance Basic helpdesk integration assistance Support does not include: Advanced helpdesk integration assistance API set up
Enterprise	AI support agent Priority live chat, emails On-demand Slack and call support Human replies same day (including weekends) Support includes: Responding to product bugs Answer debugging Guidance optimization Task debugging and optimization Tool or User Data API setup assistance Advanced helpdesk integration assistance API set up Dedicated technical support/FDE Custom feature development Monthly answer optimization report