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PlanSupport Options
Pro
  • AI support agent
  • Live chat only
  • Human replies in 2 working days

  • Support includes:

    • Responding to product bugs

  • Support does not include:

    • Answer debugging
    • Guidance optimization
    • Task debugging and optimization
    • Tool or User Data API setup assistance
    • Helpdesk integration assistance
    • Helpdesk integration customization
    • API set up
Scale
  • AI support agent
  • Priority live chat
  • Human replies in 1 working day
  • Monthly call (30 mins)

  • Support includes:

    • Responding to product bugs
    • Answer debugging
    • Guidance optimization
    • Task debugging and optimization
    • Tool or User Data API setup assistance
    • Basic helpdesk integration assistance

  • Support does not include:

    • Advanced helpdesk integration assistance
    • API set up
Enterprise
  • AI support agent
  • Priority live chat, emails
  • On-demand Slack and call support
  • Human replies same day (including weekends)

  • Support includes:

    • Responding to product bugs
    • Answer debugging
    • Guidance optimization
    • Task debugging and optimization
    • Tool or User Data API setup assistance
    • Advanced helpdesk integration assistance
    • API set up
  • Dedicated technical support/FDE
  • Custom feature development
  • Monthly answer optimization report