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How do I stop my AI agent from replying to spam messages?

To prevent your AI agent from replying to messages you believe are spam (could include marketing, cold email, or notification emails) you can use our spam filter feature. You’ll find it at AI agent setup > Customize near the bottom of the page with the heading: “Block certain emails e.g. spam” Once there, decide whether you want to block specific:
  • Email domains
  • Email addresses
  • Email subject keywords
Enter the domains, emails or subject keywords you want to block then click “Save advanced settings” and you’re done. Now the next time an email comes in that matches any of those criteria, your AI agent will not respond.