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Response times can vary based on API response times and also by the size of the answer being returned. The longer and more detailed the answer being given the longer it will take to produce. Unlike some other (faster) AI agents, our AI agents have a number of guardrail and quality assurance steps in place before responding. This can mean that a single question may go through 10+ processes before a response is returned. This ensures the highest quality answers for your users and customers. Also, bear in mind that answer speeds are always improving with the pace of AI development, so if they aren’t quick enough now, give it a month or 2!

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What do you/can I do to try and make responses “feel” faster?

Depending on your helpdesk integration your AI agent can display something different while the user is awaiting a reply, for example on: