📂File uploads
In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI support agent so it can better answer questions.
Last updated
In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI support agent so it can better answer questions.
Last updated
Available on all paid plans.
To add more knowledge (in addition to adding website content and connected content) to your AI chatbot you can upload files from your local device.
By default, all files uploaded are marked "Public". You can also make them private.
If files or pages uploaded are marked "Public", no links to internal content will be shared as references when displayed publicly (i.e. as a widget on your site).
To upload a file to your AI support agent:
Go to Chatbot setup > Knowledge > Upload files.
Click "Upload files".
Click on the "File picker".
Drag and drop any files or click the button to select files from your computer (up to 25 at once).
Once dropped or selected the files will be added immediately.
To delete a file from your AI support agent:
Go to Chatbot setup > Knowledge > Upload files
Click "Manage"
Search for and select the file you want to remove and click the trash can icon 🗑️ next to the item
Once a file is removed from the knowledge of a chatbot it is no longer used by the AI to answer questions and that knowledge is removed.
File uploads are public by default, this means they are used to answer questions in the public-facing widget unless you explicitly choose for them not to be, this is explained in more detail here.
The links to those files will not be shared when the AI answers questions - this is mainly because the pages and documents are not always accessible.
You can upload the following file formats:
xlsx
csv*
docx
txt
md
rtf
tsv
pptx
mp3
mp4 (audio only)
mp2
aac
wav
flac
pcm
m4a
ogg
opus
webm
*Note that for csv files each row resides on its own line, and each element within the row has the header of its corresponding column added to it as a prefix.
The maximum size of a local file to be uploaded is 30MB.
You can upload as many files or folders as you want, however you can only upload 25 files or folders at a time via the user interface.
