📂File uploads

In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI chatbot so it can better answer questions.

Available on all paid plans, all plans have a 14-day free trial.

To add more knowledge (in addition to adding website content and connected content) to your AI chatbot you can upload files from your local device.

By default, all files uploaded are marked "Private". You can also make them public.

If files or pages uploaded are marked "Public", no links to internal content will be shared as references when displayed publicly (i.e. as a widget on your site).

How do I upload a file?

To upload a file to your AskAI:

1. Go to Chatbot setup > Knowledge > Upload files

2. Click "Upload files"

3. Click on the "File picker"

4. Drag and drop any files or click the button to select files from your computer.

5. Once dropped or selected the files will be added immediately.

How do I remove or delete a file?

To delete a file from your AskAI:

1. Go to Chatbot setup > Knowledge > Upload files

2. Click "Manage"

3. Search for and select the file you want to remove and click the trash can icon 🗑️ next to the item

Once a file is removed from the knowledge of a chatbot it is no longer used by the AI to answer questions and that knowledge is removed.

Who sees the files I have uploaded?

File uploads are private by default, this means they are not used to answer questions in the public-facing widget unless you explicitly choose for them to do so, this is explained in more detail here.

Even if you choose to make the files "Public", links to those files will not be shared when the AI answers questions - this is mainly because the pages and documents are not always accessible.

Which file formats can I upload?

You can upload the following file formats:

• pdf

• xlsx

• csv*

• docx

• txt

• md

• rtf

• tsv

• pptx

• mp3

• mp4 (audio only)

• mp2

• aac

• wav

• flac

• pcm

• m4a

• ogg

• opus

• webm

*Note that for csv files each row resides on its own line, and each element within the row has the header of its corresponding column added to it as a prefix.

What are the file size limitations?

The maximum size of a local file to be uploaded is 30MB.