File uploads
In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI support agent so it can better answer questions.
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In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI support agent so it can better answer questions.
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Available on all paid plans.
To add more knowledge (in addition to adding and ) to your AI chatbot you can upload files from your local device.
By default, all files uploaded are marked "Public". .
To upload a file to your AI support agent:
Go to Knowledge > Upload files.
Click "Upload files".
Click on the "File picker".
Drag and drop any files or click the button to select files from your computer (up to 25 at once).
Once dropped or selected the files will be added immediately.
To delete a file from your AI support agent:
Go to Knowledge > Upload files
Click "Manage"
Once a file is removed from the knowledge of a chatbot it is no longer used by the AI to answer questions and that knowledge is removed.
The links to those files will not be shared when the AI answers questions - this is mainly because the pages and documents are not always accessible.
You can upload the following file formats:
xlsx
csv*
docx
txt
md
rtf
tsv
pptx
mp3
mp4 (audio only)
mp2
aac
wav
flac
pcm
m4a
ogg
opus
webm
*Note that for csv files each row resides on its own line, and each element within the row has the header of its corresponding column added to it as a prefix.
The maximum size of a local file to be uploaded is 30MB.
You can upload as many files or folders as you want, however you can only upload 25 files or folders at a time via the user interface.
Search for and select the file you want to remove and click the trash can icon next to the item
, this means they are used to answer questions in the public-facing widget unless you explicitly choose for them not to be, this is .
