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  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI Customer Support Agent?
      • 💪What are the benefits of using My AskAI?
      • 🤔Who is this for?
    • 🏗️Create your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍️Shopify
      • 💬Zendesk
    • 📼Full product demo
    • ⏲️How long does it take to set-up?
    • 📺Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • 🤝Human handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • 🔑Authorizations
    • 🛍️Shopify
    • 👤User data API and API actions
      • 👤User details API specification
    • ✏️Improve + Custom answers
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • 💡Insights
      • 🔔Conversation insight notifications
    • 👯Team access
    • 📨Email assistant
    • 📩Lead (Email) Capture
    • 🎨Customization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • 👣Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • 💲Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • 🦸‍♀️Your profile
      • Changing your email
      • Close your account
    • 💳Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍🤝‍🧑User access
      • Setting a Password for Your Account
      • Reset login password
    • 🤑Affiliate program
    • 💼Reselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐢Slow responses
    • 💬Chat bubble not visible
    • 🤷‍♀️Why can't it answer?
    • 🗝️Login
    • 😕Website not added
    • 🗣️Issue connecting your live chat widget
    • 🤦‍♂️Oops there has been an error
  • FAQ
    • 🪖General
      • 📱Can I use the AI agent within a mobile app?
      • 🥫Can I add macros, canned or stock responses to my AI agent?
      • 👯Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • 🤪Can I give my agent a personality, adjust the tone or customize the prompt?
      • 🤓Does it get smarter the more conversations it has?
      • 🤔Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • 🤷‍♂️What if it can't answer?
      • 👃Will it make things up?
      • 💡Feature suggestions
      • 🎏Answer streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • 👨‍🔬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • 🤔How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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Was this helpful?

  1. Welcome

Welcome to My AskAI

NextWhat is an AI Customer Support Agent?

Last updated 2 months ago

Was this helpful?

Hi, and welcome to My AskAI!

After releasing My AskAI in early 2023 we very quickly found one of the most valuable activities for us day-to-day was talking to our customers through customer support - we'd find out what they wanted us to build, the feedback they had on our designs and the bugs they were finding!

But as our user base scaled, and as a lean team, we started to find it more difficult to manage and we didn't want to hire a team of customer support agents as so much data can get lost in those conversations.

So we had an idea - find a way to turn our own AI agents into the ultimate customer support agent.

One that:

  • Could solve most user issues but that would still give customers a way to speak to a person if they needed

  • Was super simple to set-up and use and that you wouldn't be embarrassed to have front and center on your site

  • (For us, most importantly) took all of the conversations users were having and distilled them into actionable insights: feedback, issues, bugs, feature requests, and questions - all so you can use them to make your product and experience better, and better.

So that's what we are building with My AskAI.

We believe in continual improvement and development of our product and once you sign up you'll start to see this very quickly... ( to see everything we've added so far if you don't believe us!), but we also believe in supporting our users along the way and trying to go the extra mile for them (as our will demonstrate).

Read more of our case studies from happy customers and clients:

  • - a $50m+ ARR B2B SaaS email marketing platform

  • - a 1m customer B2C gaming platform

  • - a 90,000 customer e-bike e-commerce business

  • - a B2B2C free charitable giving platform

  • - a B2B2C identify verification SaaS

So don't fear, dive right in, and don't forget to tell us how we can make My AskAI work better for your business.

Good luck!

Mike + Alex

Co-founders, My AskAI

p.s. If you ever get stuck you can always ask our very own AI support agent a question below or contact us via our chat

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check out our changelog
case studies
Customer.io case study
Freecash case study
Swytch case study
Zeffy case study
Zinc case study
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