# Oops there has been an error If you see the response "oops there has been an error" then first check that you are using the correct "Mode" for your AI support agent, if you have uploaded a file or used a connector, by default that information is private, and so you will need to toggle your AI support agent to ["Public + Private" mode](https://support.myaskai.com/features/private-internal-mode) to get responses from it. Also check that you have content added to your AI support agent, if it doesn't have anything to answer with, it won't be able to answer! If this doesn't resolve your issue please get in touch with us via chat. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.myaskai.com/troubleshooting/oops-there-has-been-an-error.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.