LogoLogo
Create free AI agent
  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI Customer Support Agent?
      • 💪What are the benefits of using My AskAI?
      • 🤔Who is this for?
    • 🏗️Create your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍️Shopify
      • 💬Zendesk
    • 📼Full product demo
    • ⏲️How long does it take to set-up?
    • 📺Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • 🤝Human handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • 🔑Authorizations
    • 🛍️Shopify
    • 👤User data API and API actions
      • 👤User details API specification
    • ✏️Improve + Custom answers
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • 💡Insights
      • 🔔Conversation insight notifications
    • 👯Team access
    • 📨Email assistant
    • 📩Lead (Email) Capture
    • 🎨Customization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • 👣Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • 💲Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • 🦸‍♀️Your profile
      • Changing your email
      • Close your account
    • 💳Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍🤝‍🧑User access
      • Setting a Password for Your Account
      • Reset login password
    • 🤑Affiliate program
    • 💼Reselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐢Slow responses
    • 💬Chat bubble not visible
    • 🤷‍♀️Why can't it answer?
    • 🗝️Login
    • 😕Website not added
    • 🗣️Issue connecting your live chat widget
    • 🤦‍♂️Oops there has been an error
  • FAQ
    • 🪖General
      • 📱Can I use the AI agent within a mobile app?
      • 🥫Can I add macros, canned or stock responses to my AI agent?
      • 👯Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • 🤪Can I give my agent a personality, adjust the tone or customize the prompt?
      • 🤓Does it get smarter the more conversations it has?
      • 🤔Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • 🤷‍♂️What if it can't answer?
      • 👃Will it make things up?
      • 💡Feature suggestions
      • 🎏Answer streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • 👨‍🔬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • 🤔How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
Powered by GitBook
On this page
  • How many pieces of content can my AI support agent use in its answer?
  • Do you answer based on multiple pages or pieces of content?
  • How long are the answers?
  • What content can I add to my AI support agent?
  • Can I train my AI support agent on my support tickets?
  • References
  • Will it output page numbers in the references and sources?

Was this helpful?

  1. Features

AI answers on your content

The most powerful feature of My AskAI is its ability to turn your help or support documentation and website into a live AI customer support agent that is available 24/7 to answer user questions.

PreviousSupportNextHuman handover

Last updated 3 months ago

Was this helpful?

How many pieces of content can my AI support agent use in its answer?

Your AI agent will look over all the help documentation, knowledge articles and content you add, and . This means that the answer will reference at most 6 different webpages, help documents or knowledge articles, but it may only reference 1 if all pieces of text came from the same source.

Do you answer based on multiple pages or pieces of content?

Yes, when you ask a question the most relevant text is taken from across all your knowledge and help articles at once to find the pieces that can be used to answer your question. This could mean that it answers based on a single article, multiple articles, or across 6 or more separate sources.

How long are the answers?

The length of answers varies depending on:

  • The knowledge articles and content you have uploaded.

  • The complexity of your question.

In short - it depends!

What content can I add to my AI support agent?

The following content can be added to your AI agent to "train" it:

  • Websites (publicly accessible)

  • Documents have a 30Mb limit and the following file types can be uploaded:

    • pdf

    • xlsx

    • csv

      • For csv files, each row resides on its own line, and each element within the row has the header of its corresponding column added to it as a prefix.

    • docx

    • txt

    • md

    • rtf

    • tsv

    • pptx

    • mp3

    • mp4 (audio only)

    • mp2

    • aac

    • wav

    • flac

    • pcm

    • m4a

    • ogg

    • opus

    • webm

  • Google Drive, up to 10Mb per file

  • OneDrive, up to 10Mb per file

  • Notion

  • Zendesk knowledge articles

  • Intercom knowledge articles

  • Freshdesk knowledge articles

  • Confluence knowledge articles

  • Dropbox

  • SharePoint

  • SalesForce

  • Shopify pages, products and customer data

You can add up to 10,000 pieces of content across these connections, please contact us via chat if you need more.

Can I train my AI support agent on my support tickets?

While it is possible to train your AI support agent on your support tickets on historic conversations, we strongly advise against it for a few reasons:

  • Agent responses are highly variable and inconsistent depending on the agent's tone, experience and demeanour, this will all feed into the AI's answers

  • Knowledge in tickets can very quickly become dated, an answer about a feature 1, 3 or 6 months ago may no longer be relevant today so customers will get poor-quality responses that may be inaccurate.

  • If you have a large volume of tickets then managing this knowledge can quickly become a very difficult task as you look through the thousands of agent responses to work out which are still relevant, and which you need to update.

Ultimately, the golden knowledge source should be your help documentation and knowledge articles, as these will have been verified, reviewed, and kept up to date. Keeping them updated also means that the customers who don't use your chat still benefit from the updated knowledge.

References

Will it output page numbers in the references and sources?

If you want to train your AI on tickets, we recommend that you create a curated list of customer questions and agent responses as a 2 column spreadsheet (ideally added via one of our so it will update every 24 hours as you update it) and add this to your AI agent's knowledge.

We recommend that if you do want to use your historic tickets to train your AI support agent, you should use them to create knowledge articles using our features.

Your AI support agent is unable to output page numbers currently, this is in part .

❓
identify the 6 most relevant pieces of text from them to use to answer your question
Connections
Improve
because we do not store any of the documents you upload to our servers