LogoLogo
Create free AI agent
  • Welcome
    • πŸ‘‹Welcome to My AskAI
  • START HERE
    • πŸ€·β€β™‚οΈWhat is an AI Customer Support Agent?
      • πŸ’ͺWhat are the benefits of using My AskAI?
      • πŸ€”Who is this for?
    • πŸ—οΈCreate your AI support agent
    • βž•Add your AI agent to your website
      • βž•WordPress
      • πŸ›οΈShopify
      • πŸ’¬Zendesk
    • πŸ“ΌFull product demo
    • ⏲️How long does it take to set-up?
    • πŸ“ΊVideo tutorials
    • ⭐Reviews
    • πŸ†˜Support
  • Features
    • ❓AI answers on your content
    • 🀝Human handover
    • πŸ”ŒChannels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • πŸ”‘Authorizations
    • πŸ›οΈShopify
    • πŸ‘€User data API and API actions
      • πŸ‘€User Data API setup
    • ✏️Improve + Custom answers
    • πŸ”“Private (Internal) mode
    • πŸ“‚File uploads
    • πŸ”SiteSync β€” Adding & syncing your website content
    • πŸ’‘Insights
      • πŸ””Conversation insight notifications
    • πŸ‘―Team access
    • πŸ“¨Email assistant
    • πŸ“©Lead (Email) Capture
    • 🎨Customization
    • πŸ”Site search
    • πŸ‘Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚑Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • πŸ”Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • πŸ‘£Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • πŸ’²Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • πŸ¦Έβ€β™€οΈYour profile
      • Changing your email
      • Close your account
    • πŸ’³Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • πŸ§‘β€πŸ€β€πŸ§‘User access
      • Setting a Password for Your Account
      • Reset login password
    • πŸ€‘Affiliate program
    • πŸ’ΌReselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐒Slow responses
    • πŸ’¬Chat bubble not visible
    • πŸ€·β€β™€οΈWhy can't it answer?
    • πŸ—οΈLogin
    • πŸ˜•Website not added
    • πŸ—£οΈIssue connecting your live chat widget
    • πŸ€¦β€β™‚οΈOops there has been an error
  • FAQ
    • πŸͺ–General
      • πŸ§ͺHow can I test my AI agent without it responding to customers?
      • πŸ“±Can I use the AI agent within a mobile app?
      • πŸ₯«Can I add macros, canned or stock responses to my AI agent?
      • πŸ‘―Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • πŸ€ͺCan I give my agent a personality, adjust the tone or customize the prompt?
      • πŸ€“Does it get smarter the more conversations it has?
      • πŸ€”Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • βš–οΈWhat is the difference between My AskAI and My AskAI Classic?
      • πŸ™…Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • πŸ€·β€β™‚οΈWhat if it can't answer?
      • πŸ‘ƒWill it make things up?
      • πŸ’‘Feature suggestions
      • 🎏Answer streaming
      • 🌑️Temperature
      • πŸ’‡β€β™‚οΈMy AskAI vs Fine-tuning
      • πŸ€–My AskAI vs ChatGPT
      • βœ…How can I test the accuracy of my AI agent's answers?
      • πŸ“š(Large Language Models) LLMs
      • πŸ‘¨β€πŸ”¬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • πŸ€”How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
Powered by GitBook
On this page
  • Why can’t my AI agent access or add my website?
  • It's stuck training on my website

Was this helpful?

  1. TROUBLESHOOTING

Website not added

Very rarely we might miss individual pages or be unable to add a website, here's what you can do.

Why can’t my AI agent access or add my website?

The main reasons we see for bots not being able to access or add websites is if they are either behind password protection or if they have some sort of technology to prevent them from being scraped.

If you are sure it isn’t one of these things then get in touch via chat and we’ll help you get your content uploaded.

It's stuck training on my website

If you're stuck adding knowledge for more than 24 hours, get in touch with us via chat and we will help.

PreviousLoginNextIssue connecting your live chat widget

Last updated 6 months ago

Was this helpful?

πŸ˜•