The main reasons we see for bots not being able to access or add websites is if they are either behind password protection or if they have some sort of technology to prevent them from being scraped. If you are sure it isn’t one of these things then get in touch via chat and we’ll help you get your content uploaded.
If you’re stuck adding knowledge for more than 24 hours, get in touch with us via chat and we will help.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"My AskAI","colors":{"primary":"#EA3609","light":"#EA3609","dark":"#EA3609"},"logo":{"light":"https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/logo/wordmark.png?fit=max\u0026auto=format\u0026n=jQMqT5axxz3I9e3g\u0026q=85\u0026s=0e97cb4465dfed1d78e1ae94d7647f33","dark":"https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/logo/wordmark-white.png?fit=max\u0026auto=format\u0026n=jQMqT5axxz3I9e3g\u0026q=85\u0026s=cc323ab1480ed82737841a47a458ae38"},"favicon":"https://mintcdn.com/myaskai/rqZPZCBQmxu6qsJ1/favicon.png?fit=max\u0026auto=format\u0026n=rqZPZCBQmxu6qsJ1\u0026q=85\u0026s=f6457e9373cf3b11d91cab813f903094","navbar":{"primary":{"type":"button","label":"Create free AI agent","href":"https://myaskai.com/"}},"footer":{"socials":{"x":"https://twitter.com/usemyaskai","linkedin":"https://www.linkedin.com/company/myaskai","youtube":"https://www.youtube.com/@usemyaskai"}},"search":{"prompt":"Search..."},"fonts":{"family":"Inter"},"integrations":{"intercom":{"appId":"s8su4f08"}},"contextual":{"options":["copy","view","chatgpt","claude","perplexity","mcp","cursor","vscode"],"display":"header"},"styling":{"latex":true},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"myaskai","hasAudioNarration":false,"actualSubdomain":"myaskai","customDomains":["support.myaskai.com"],"gitSource":{"type":"github","owner":"arainey2022","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":""},"chroma":{"collectionId":"3e311603-71f5-4fdb-a9a2-2a42fce58c19","liveDeploymentHistoryId":"6ad011f3d897f557f493997f","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6ad011f3d897f557f493997f"},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6ad011f3d897f557f493997f","clientVersion":"0.0.3964","searchFilterCounts":[{"language":"default","tag":"Features","count":58},{"language":"default","tag":"FAQ","count":26},{"language":"default","tag":"General","count":26},{"language":"default","tag":"Channels","count":25},{"language":"default","tag":"Account Management","count":22},{"language":"default","tag":"Start here","count":19},{"language":"default","tag":"Playbooks","count":10},{"language":"default","tag":"Billing","count":9},{"language":"default","tag":"Security + Privacy","count":9},{"language":"default","tag":"Privacy","count":7}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-v7-file-tree","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"pause-universal-search-reconcile","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"per-site-search-delta","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-private-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-nav-generations","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-agent-model-picker","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"isAtlas":false,"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"troubleshooting/website-not-added","slug":"/troubleshooting/website-not-added","pageMetadata":{"title":"Website not added","description":"Very rarely we might miss individual pages or be unable to add a website, here's what you can do.","href":"/troubleshooting/website-not-added"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Very rarely we might miss individual pages or be unable to add a website, here’s what you can do.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Heading}=_components;if(!Heading)_missingMdxReference(`Heading`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`3`,id:`why-can’t-my-ai-agent-access-or-add-my-website`,children:`Why can’t my AI agent access or add my website?`}),`\n`,_jsx(_components.p,{children:`The main reasons we see for bots not being able to access or add websites is if they are either behind password protection or if they have some sort of technology to prevent them from being scraped. `}),`\n`,_jsx(_components.p,{children:`If you are sure it isn’t one of these things then get in touch via chat and we’ll help you get your content uploaded.`}),`\n`,_jsx(Heading,{level:`3`,id:`it’s-stuck-training-on-my-website`,children:`It’s stuck training on my website`}),`\n`,_jsx(_components.p,{children:`If you’re stuck adding knowledge for more than 24 hours, get in touch with us via chat and we will help.`})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Website not added","description":"Very rarely we might miss individual pages or be unable to add a website, here's what you can do.","href":"/troubleshooting/website-not-added"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Why can’t my AI agent access or add my website?","slug":"why-can’t-my-ai-agent-access-or-add-my-website","depth":3,"children":[]},{"title":"It’s stuck training on my website","slug":"it’s-stuck-training-on-my-website","depth":3,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"myaskai","siteName":"My AskAI","title":"Website not added - My AskAI","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-06-01T15:35:20.204Z","originalFileLocation":"troubleshooting/website-not-added.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Very rarely we might miss individual pages or be unable to add a website, here\u0026#x27;s what you can do.\">\u003cmeta data-mint-head name=\"application-name\" content=\"My AskAI\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Website not added - My AskAI\">\u003cmeta data-mint-head property=\"og:description\" content=\"Very rarely we might miss individual pages or be unable to add a website, here\u0026#x27;s what you can do.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"My AskAI\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://support.myaskai.com/troubleshooting/website-not-added\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://myaskai.mintlify.app/_mintlify/api/og/v2?division=Troubleshooting\u0026amp;title=Website+not+added\u0026amp;description=Very+rarely+we+might+miss+individual+pages+or+be+unable+to+add+a+website%2C+here%27s+what+you+can+do.\u0026amp;theme=2d252c5ceff28f6db7ec1eab\u0026amp;signature=1a8a6d098af6007cc4a866a30fe2b8eb61a0e266e2f97a191f863fd291925bff\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Website not added - My AskAI\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Very rarely we might miss individual pages or be unable to add a website, here\u0026#x27;s what you can do.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://myaskai.mintlify.app/_mintlify/api/og/v2?division=Troubleshooting\u0026amp;title=Website+not+added\u0026amp;description=Very+rarely+we+might+miss+individual+pages+or+be+unable+to+add+a+website%2C+here%27s+what+you+can+do.\u0026amp;theme=2d252c5ceff28f6db7ec1eab\u0026amp;signature=1a8a6d098af6007cc4a866a30fe2b8eb61a0e266e2f97a191f863fd291925bff\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"My AskAI\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#EA3609\">\u003clink data-mint-head rel=\"canonical\" href=\"https://support.myaskai.com/troubleshooting/website-not-added\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/troubleshooting/website-not-added.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://support.myaskai.com/#organization\",\"name\":\"My AskAI\",\"url\":\"https://support.myaskai.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/logo/wordmark.png?fit=max\u0026auto=format\u0026n=jQMqT5axxz3I9e3g\u0026q=85\u0026s=0e97cb4465dfed1d78e1ae94d7647f33\"}},{\"@type\":\"WebSite\",\"@id\":\"https://support.myaskai.com#website\",\"name\":\"My AskAI\",\"url\":\"https://support.myaskai.com\",\"publisher\":{\"@id\":\"https://support.myaskai.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://support.myaskai.com/troubleshooting/website-not-added#webpage\",\"url\":\"https://support.myaskai.com/troubleshooting/website-not-added\",\"name\":\"Website not added\",\"description\":\"Very rarely we might miss individual pages or be unable to add a website, here's what you can do.\",\"dateModified\":\"2026-06-01T15:35:20.204Z\",\"isPartOf\":{\"@id\":\"https://support.myaskai.com#website\"},\"breadcrumb\":{\"@id\":\"https://support.myaskai.com/troubleshooting/website-not-added#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://support.myaskai.com/troubleshooting/website-not-added#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Troubleshooting\",\"item\":\"https://support.myaskai.com/troubleshooting/how-to-debug-an-ai-answer\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Website not added\",\"item\":\"https://support.myaskai.com/troubleshooting/website-not-added\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://support.myaskai.com/troubleshooting/website-not-added#article\",\"headline\":\"Website not added\",\"name\":\"Website not added\",\"description\":\"Very rarely we might miss individual pages or be unable to add a website, here's what you can do.\",\"url\":\"https://support.myaskai.com/troubleshooting/website-not-added\",\"mainEntityOfPage\":{\"@id\":\"https://support.myaskai.com/troubleshooting/website-not-added#webpage\"},\"dateModified\":\"2026-06-01T15:35:20.204Z\",\"publisher\":{\"@id\":\"https://support.myaskai.com/#organization\"},\"isPartOf\":{\"@id\":\"https://support.myaskai.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"My AskAI\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"My AskAI","nav":{"global":null,"groups":[{"group":"Welcome","pages":[{"title":"Welcome to My AskAI","href":"/index"}]},{"group":"Start here","pages":[{"group":"What is an AI Customer Support Agent?","pages":[{"title":"What is an AI Customer Support Agent?","href":"/start-here/what-is-an-ai-customer-support-agent"},{"title":"What are the benefits of using My AskAI?","href":"/start-here/what-is-an-ai-customer-support-agent/what-are-the-benefits-of-using-my-askai"},{"title":"Who is this for?","href":"/start-here/what-is-an-ai-customer-support-agent/who-is-this-for"}]},{"title":"Create your AI customer service agent","href":"/start-here/create-your-ai-customer-service-agent"},{"title":"Onboarding","href":"/start-here/onboarding"},{"group":"Playbooks","pages":[{"title":"Playbooks","href":"/start-here/playbooks"},{"title":"Test before going live","href":"/start-here/playbooks/test-before-going-live"},{"title":"Gradually roll out AI support","href":"/start-here/playbooks/gradually-roll-out-ai-support"},{"title":"Prevent AI replies to certain topics","href":"/start-here/playbooks/prevent-ai-replies-to-certain-topics"},{"title":"Prevent AI replies to certain customers or brands","href":"/start-here/playbooks/prevent-ai-replies-to-certain-customers-or-brands"},{"title":"Improve a specific AI response","href":"/start-here/playbooks/improve-a-specific-ai-response"},{"title":"See what the AI agent did to a ticket","href":"/start-here/playbooks/see-what-the-ai-agent-did-to-a-ticket"},{"title":"Change ticket status or assignment after an AI action","href":"/start-here/playbooks/change-ticket-status-or-assignment-after-an-ai-action"},{"title":"Auto-close or archive AI-handled tickets","href":"/start-here/playbooks/auto-close-or-archive-ai-handled-tickets"},{"title":"Set up AI agents for multiple brands","href":"/start-here/playbooks/set-up-ai-agents-for-multiple-brands"}]},{"group":"Add your AI agent to your website","hidden":true,"pages":[{"title":"Add your AI agent to your website","href":"/start-here/add-your-ai-agent-to-your-website"},{"title":"WordPress","href":"/start-here/add-your-ai-agent-to-your-website/wordpress"},{"title":"Shopify","href":"/start-here/add-your-ai-agent-to-your-website/shopify"},{"title":"Zendesk","href":"/start-here/add-your-ai-agent-to-your-website/zendesk"}]},{"title":"Full product demo","href":"/start-here/full-product-demo"},{"title":"Video tutorials","href":"/start-here/video-tutorials"},{"title":"Reviews","href":"/start-here/reviews"},{"title":"Support","href":"/start-here/support"}]},{"group":"Features","pages":[{"title":"AI answers on your content","href":"/features/ai-answers-on-your-content"},{"title":"Human escalation","href":"/features/human-escalation"},{"title":"Escalation data collection","href":"/features/escalation-data-collection"},{"title":"Testing","href":"/features/testing"},{"group":"Channels","pages":[{"title":"Channels","href":"/features/channels"},{"title":"Zapier","href":"/features/channels/zapier"},{"group":"Zendesk","pages":[{"title":"Zendesk","href":"/features/channels/zendesk"},{"title":"Zendesk (Messaging)","href":"/features/channels/zendesk/zendesk-messaging"},{"title":"Zendesk (Tickets)","href":"/features/channels/zendesk/zendesk-tickets"},{"title":"Zendesk (Tagging)","href":"/features/channels/zendesk/zendesk-tagging"},{"title":"Zendesk Playbooks","href":"/features/channels/zendesk/zendesk-playbooks"}]},{"group":"Intercom","pages":[{"title":"Intercom","href":"/features/channels/intercom"},{"title":"Intercom (Tagging)","href":"/features/channels/intercom/intercom-tagging"},{"title":"Intercom (Live Translation)","href":"/features/channels/intercom/intercom-live-translation"},{"title":"Intercom Playbooks","href":"/features/channels/intercom/intercom-playbooks"},{"title":"Human Escalation Workflows","href":"/features/channels/intercom/human-escalation-workflows"}]},{"group":"Freshchat","pages":[{"title":"Freshchat","href":"/features/channels/freshchat"},{"title":"Freshchat (Tagging)","href":"/features/channels/freshchat/freshchat-tagging"}]},{"group":"Freshdesk","pages":[{"title":"Freshdesk","href":"/features/channels/freshdesk"},{"title":"Freshdesk (Tagging)","href":"/features/channels/freshdesk/freshdesk-tagging"}]},{"group":"Gorgias","pages":[{"title":"Gorgias","href":"/features/channels/gorgias"},{"title":"Gorgias (Tagging)","href":"/features/channels/gorgias/tagging"}]},{"group":"HubSpot","pages":[{"title":"HubSpot","href":"/features/channels/hubspot"},{"title":"HubSpot Playbooks","href":"/features/channels/hubspot/hubspot-playbooks"}]},{"title":"Chrome Extension","href":"/features/channels/chrome-extension"},{"title":"Zoho (SalesIQ)","href":"/features/channels/zoho-salesiq"},{"title":"Live Chat Channels Feature Comparison","href":"/features/channels/live-chat-channels-feature-comparison"},{"title":"Microsoft Teams","href":"/features/channels/microsoft-teams"},{"title":"Slack","href":"/features/channels/slack"}]},{"group":"Connections","pages":[{"title":"Connections","href":"/features/connections"},{"title":"Authorizations","href":"/features/connections/authorizations"}]},{"title":"Shopify","href":"/features/shopify"},{"title":"Connecting to Internal Systems via APIs","href":"/features/connecting-to-internal-systems-via-apis"},{"group":"User Data API","pages":[{"title":"User Data API","href":"/features/user-data-api"},{"title":"User Data API setup","href":"/features/user-data-api/user-data-api-setup"}]},{"title":"AI Actions (Tools)","href":"/features/ai-actions-tools"},{"group":"Tasks","pages":[{"title":"Tasks","href":"/features/tasks"},{"title":"Task Use Cases","href":"/features/tasks/task-use-cases"},{"title":"Task End-to-End Examples","href":"/features/tasks/task-end-to-end-examples"}]},{"title":"Self-learning","href":"/features/self-learning"},{"group":"Improve","pages":[{"title":"Improve","href":"/features/improve"},{"title":"Knowledge Gaps","hidden":true,"href":"/features/improve/knowledge-gaps"},{"title":"Guidance","href":"/features/improve/guidance"},{"title":"Custom Answers","href":"/features/improve/custom-answers"},{"title":"Test","href":"/features/improve/test"},{"title":"Content Usage","hidden":true,"href":"/features/improve/content-usage"},{"title":"Inspect \u0026 Logs","href":"/features/improve/inspect-and-logs"}]},{"title":"Image reading","href":"/features/image-reading"},{"title":"Echo agent","href":"/features/echo-agent"},{"title":"Multibrand","href":"/features/multibrand"},{"title":"Private (Internal) mode","href":"/features/private-internal-mode"},{"title":"File uploads","href":"/features/file-uploads"},{"title":"Adding \u0026 syncing your website content","href":"/features/adding-and-syncing-your-website-content"},{"title":"Training on historic tickets","href":"/features/training-on-historic-tickets"},{"group":"Insights","pages":[{"title":"Insights","href":"/features/insights"},{"title":"Conversation insight notifications","href":"/features/insights/conversation-insight-notifications"}]},{"title":"Team access","href":"/features/team-access"},{"title":"Spam filters","href":"/features/spam-filters"},{"title":"Email assistant","hidden":true,"href":"/features/email-assistant"},{"title":"Lead (Email) Capture","hidden":true,"href":"/features/lead-email-capture"},{"title":"Customization","hidden":true,"href":"/features/customization"},{"title":"Site search","hidden":true,"href":"/features/site-search"},{"title":"Conversation ratings (CSAT)","hidden":true,"href":"/features/conversation-ratings-csat"},{"title":"Languages and Localization","href":"/features/languages-and-localization"},{"title":"Starter actions","hidden":true,"href":"/features/starter-actions"},{"title":"Remove branding","href":"/features/remove-branding"}]},{"group":"Security + Privacy","pages":[{"group":"Security","pages":[{"title":"Security","href":"/security-+-privacy/security"},{"title":"SOC-2","href":"/security-+-privacy/security/soc-2"}]},{"group":"Privacy","pages":[{"title":"Privacy","href":"/security-+-privacy/privacy"},{"title":"Your content","href":"/security-+-privacy/privacy/your-content"},{"title":"Your data","href":"/security-+-privacy/privacy/your-data"},{"title":"OpenAI","href":"/security-+-privacy/privacy/openai"},{"group":"Regulations","pages":[{"title":"Regulations","href":"/security-+-privacy/privacy/regulations"},{"title":"GDPR compliance","href":"/security-+-privacy/privacy/regulations/gdpr-compliance"},{"title":"HIPAA","href":"/security-+-privacy/privacy/regulations/hipaa"}]}]}]},{"group":"Account Management","pages":[{"title":"Pricing + plans","href":"/account-management/pricing-+-plans"},{"group":"Limits","pages":[{"title":"Limits","href":"/account-management/limits"},{"title":"Exceeding limits","href":"/account-management/limits/exceeding-limits"},{"title":"Conversations","href":"/account-management/limits/conversations"}]},{"group":"Your profile","pages":[{"title":"Your profile","href":"/account-management/your-profile"},{"title":"Changing your email","href":"/account-management/your-profile/changing-your-email"},{"title":"Close your account","href":"/account-management/your-profile/close-your-account"}]},{"group":"Billing","pages":[{"title":"Billing","href":"/account-management/billing"},{"title":"Change plan","href":"/account-management/billing/change-plan"},{"title":"Update payment card","href":"/account-management/billing/update-payment-card"},{"title":"Download an invoice","href":"/account-management/billing/download-an-invoice"},{"title":"Discounts","href":"/account-management/billing/discounts"},{"title":"Refunds","href":"/account-management/billing/refunds"},{"title":"Usage costs","href":"/account-management/billing/usage-costs"},{"title":"Tax","href":"/account-management/billing/tax"},{"title":"Cancel subscription","href":"/account-management/billing/cancel-subscription"}]},{"group":"User access","pages":[{"title":"User access","href":"/account-management/user-access"},{"title":"Setting a Password for Your Account","href":"/account-management/user-access/setting-a-password-for-your-account"},{"title":"Do you have 2FA or MFA to login to My AskAI?","href":"/account-management/user-access/do-you-have-2fa-or-mfa-to-login-to-my-askai"},{"title":"Reset login password","href":"/account-management/user-access/reset-login-password"}]},{"title":"Affiliate program","href":"/account-management/affiliate-program"},{"title":"Reselling + Whitelabelling","href":"/account-management/reselling-+-whitelabelling"}]},{"group":"Troubleshooting","pages":[{"title":"How to debug an AI answer","href":"/troubleshooting/how-to-debug-an-ai-answer"},{"title":"Slow responses","href":"/troubleshooting/slow-responses"},{"title":"Chat bubble not visible","hidden":true,"href":"/troubleshooting/chat-bubble-not-visible"},{"title":"Why can't it answer?","href":"/troubleshooting/why-cant-it-answer"},{"title":"Login","description":"Having login issues for My AskAI? Here's what you can do.","href":"/troubleshooting/login"},{"title":"Website not added","href":"/troubleshooting/website-not-added"},{"title":"Issue connecting your live chat widget","description":"Here we cover common questions and fixes for issues connecting your live chat provider (excluding Intercom, HubSpot and Zendesk), to your AI agent using our human handover feature.","hidden":true,"href":"/troubleshooting/issue-connecting-your-live-chat-widget"},{"title":"Oops there has been an error","description":null,"href":"/troubleshooting/oops-there-has-been-an-error"},{"title":"I can't see any billing information for my account?","href":"/troubleshooting/i-cant-see-any-billing-information-for-my-account"}]},{"group":"FAQ","pages":[{"group":"General","pages":[{"title":"General","href":"/faq/general"},{"title":"How do I make the AI agent more \"human\"?","href":"/faq/general/how-do-i-make-the-ai-agent-more-human"},{"title":"How can I test my AI agent without it responding to customers?","href":"/faq/general/how-can-i-test-my-ai-agent-without-it-responding-to-customers"},{"title":"Can I use the AI agent within a mobile app?","href":"/faq/general/can-i-use-the-ai-agent-within-a-mobile-app"},{"title":"Can I add macros, canned or stock responses to my AI agent?","href":"/faq/general/can-i-add-macros-canned-or-stock-responses-to-my-ai-agent"},{"title":"Can I have multiple AI agents, multiple brands or multiple knowledge bases?","href":"/faq/general/can-i-have-multiple-ai-agents-multiple-brands-or-multiple-knowledge-bases"},{"title":"Can I route tickets to different agents?","href":"/faq/general/can-i-route-tickets-to-different-agents"},{"title":"Can I give my agent a personality, adjust the tone or customize the prompt?","href":"/faq/general/can-i-give-my-agent-a-personality-adjust-the-tone-or-customize-the-prompt"},{"title":"Does it get smarter the more conversations it has?","href":"/faq/general/does-it-get-smarter-the-more-conversations-it-has"},{"title":"What are your social accounts?","href":"/faq/general/what-are-your-social-accounts"},{"title":"What is the difference between My AskAI and My AskAI Classic?","href":"/faq/general/what-is-the-difference-between-my-askai-and-my-askai-classic"},{"title":"Will it answer questions about competitors' products?","href":"/faq/general/will-it-answer-questions-about-competitors-products"},{"title":"What if it can't answer?","href":"/faq/general/what-if-it-cant-answer"},{"title":"Will it make things up?","href":"/faq/general/will-it-make-things-up"},{"title":"Feedback, feature requests and suggestions","href":"/faq/general/feedback-feature-requests-and-suggestions"},{"title":"Answer streaming","href":"/faq/general/answer-streaming"},{"title":"Temperature","href":"/faq/general/temperature"},{"title":"My AskAI vs Fine-tuning","href":"/faq/general/my-askai-vs-fine-tuning"},{"title":"My AskAI vs ChatGPT","href":"/faq/general/my-askai-vs-chatgpt"},{"title":"How can I test the accuracy of my AI agent's answers?","href":"/faq/general/how-can-i-test-the-accuracy-of-my-ai-agents-answers"},{"title":"(Large Language Models) LLMs","href":"/faq/general/large-language-models-llms"},{"title":"Can I use my own OpenAI assistant or Custom GPT?","href":"/faq/general/can-i-use-my-own-openai-assistant-or-custom-gpt"},{"title":"Do you offer a SLA or uptime guarantee?","href":"/faq/general/do-you-offer-a-sla-or-uptime-guarantee"},{"title":"Do you have any rate limits for conversations for your AI agent?","href":"/faq/general/do-you-have-any-rate-limits-for-conversations-for-your-ai-agent"},{"title":"Does the AI agent use the ticket or conversation history when responding?","href":"/faq/general/does-the-ai-agent-use-the-ticket-or-conversation-history-when-responding"},{"title":"How do you manage spam tickets, chats or conversations?","href":"/faq/general/how-do-you-manage-spam-tickets-chats-or-conversations"},{"title":"How does it work?","hidden":true,"href":"/faq/general/how-does-it-work"}]}]},{"group":"API Documentation","pages":[{"title":"API Docs Introduction","href":"/api-documentation/api-docs-introduction"},{"title":"Query API","openapi":"api-documentation/query-2.yaml POST /ask-ai-query","href":"/api-documentation/query-api"},{"title":"Chat API","openapi":"api-documentation/chat.yaml POST /ask-ai-chat","href":"/api-documentation/chat-api"},{"title":"User Data API","href":"/api-documentation/user-data-api"}]}]},"title":"Website not added - My AskAI","buildId":"dpl_HcHmUS6i3UwswnTHJUEdcTtwfdTQ","deploymentId":"dpl_HcHmUS6i3UwswnTHJUEdcTtwfdTQ","dynamics":[],"chunks":[]}
