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  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI Customer Support Agent?
      • 💪What are the benefits of using My AskAI?
      • 🤔Who is this for?
    • 🏗️Create your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍️Shopify
      • 💬Zendesk
    • 📼Full product demo
    • ⏲️How long does it take to set-up?
    • 📺Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • 🤝Human handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • 🔑Authorizations
    • 🛍️Shopify
    • 👤User data API and API actions
      • 👤User details API specification
    • ✏️Improve + Custom answers
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • 💡Insights
      • 🔔Conversation insight notifications
    • 👯Team access
    • 📨Email assistant
    • 📩Lead (Email) Capture
    • 🎨Customization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • 👣Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • 💲Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • 🦸‍♀️Your profile
      • Changing your email
      • Close your account
    • 💳Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍🤝‍🧑User access
      • Setting a Password for Your Account
      • Reset login password
    • 🤑Affiliate program
    • 💼Reselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐢Slow responses
    • 💬Chat bubble not visible
    • 🤷‍♀️Why can't it answer?
    • 🗝️Login
    • 😕Website not added
    • 🗣️Issue connecting your live chat widget
    • 🤦‍♂️Oops there has been an error
  • FAQ
    • 🪖General
      • 📱Can I use the AI agent within a mobile app?
      • 🥫Can I add macros, canned or stock responses to my AI agent?
      • 👯Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • 🤪Can I give my agent a personality, adjust the tone or customize the prompt?
      • 🤓Does it get smarter the more conversations it has?
      • 🤔Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • 🤷‍♂️What if it can't answer?
      • 👃Will it make things up?
      • 💡Feature suggestions
      • 🎏Answer streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • 👨‍🔬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • 🤔How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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On this page
  • What will team members be able to see/do?
  • How do I invite team members?
  • How much does it cost to invite team members to My AskAI?
  • Can I share a link to the AI agent with my team?

Was this helpful?

  1. Features

Team access

You can give your team mates or colleagues access to your AI agent's insights or to add content so they can take action on them and continue to improve your product.

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Last updated 2 months ago

Was this helpful?

Seats on the Pro plan are unlimited.

You may want other people in your business to see what is being asked by your customers or visitors. Luckily you can invite them to your Insights dashboard so they can see everything, each team member you invite is classed as a "seat".

What will team members be able to see/do?

When you invite a team member, they will always be able to see and act on anything on your insights page and test your AI support agent.

They will also be included in emails sent to users when a topic hits 3 conversations.

Then, you can choose whether you want to:

  • Limit their access to this so they will not be able to see any of the AI agent setup screens, customization or add additional team members themselves OR

  • You can give them access to all of the above, only preventing them from accessing "Account settings".

  • You can set them as an "Admin" which will mean they have access to all features "Account settings" and be able to invite other team members to the account.

This is done by using the "Insights only" and "Admin" toggles in the Account Settings.

How do I invite team members?

To invite a team member to your My AskAI account (ensure you are already on a paid plan):

  1. Add your team members' email addresses and click Add

  2. Choose whether you want to give them full access or "Insights only" access and whether or not you want that person to be an "Admin" (i.e. able to set roles and invite other users).

  3. Once added click "Copy invite info" and paste it into an email/message to send to the user (we do this so they aren't getting a random email from us that they ignore!)

  4. When they receive the email/message and click the associated link, they will be able to sign in and create an account to access the Dashboard.

Invited team members cannot signup with Google sign in, they must use magic-link logins

How much does it cost to invite team members to My AskAI?

The price will depend on your plan, see the table below, note that prices are monthly, even if you are on an Annual plan:

Plan
Team access

Essentials

$25/month per seat

Pro

Unlimited seats

Enterprise

Unlimited seats

Can I share a link to the AI agent with my team?

Yes, you can share a link to the AI agent with your team, just go to your Dashboard > Channels then copy the link to the share page you see and share it with your team or colleagues.

Do I need team seats for all members of my team?

You do not need to have team seats for all members of your team, only the people you want to add or update knowledge or the people you want to view insights.

You do not need to match the team seats you have in other platforms like Intercom, Zendesk or HubSpot.

Go to Account settings within your

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Dashboard