# Features

- [AI answers on your content](/features/ai-answers-on-your-content.md): The most powerful feature of My AskAI is its ability to turn your help or support documentation and website into a live AI customer support agent that is available 24/7 to answer user questions.
- [Human escalation](/features/human-escalation.md): Human escalation ensures customers can still talk to you when they need to. Best of all, we integrate with your existing live chat tools, so you won't have to learn to use a new one.
- [Escalation data collection](/features/escalation-data-collection.md): Collect any data on customers and user at the point of escalation - emails, phone numbers, bug details and more.
- [Channels](/features/channels.md): In addition to accessing your AI support agent via the Dashboard, you can also integrate it with Intercom, Zendesk, HubSpot, Slack, Teams, and Zapier so your team can get answers where they work.
- [Zendesk](/features/channels/zendesk.md): We have 3 powerful Zendesk integrations/apps in the marketplace, you can use just one or all of them simultaneously.
- [Zendesk (Messaging)](/features/channels/zendesk/zendesk-messaging.md): Connect your AI support agent to your Zendesk account and existing Zendesk Messaging, live chat widget on your website.
- [Zendesk (Tickets)](/features/channels/zendesk/zendesk-tickets.md): Connect your AI customer service agent to your Zendesk account and existing Zendesk Tickets, to get AI responses to your support tickets
- [Zendesk (Tagging)](/features/channels/zendesk/zendesk-tagging.md): Automatically tag your tickets and conversations in Zendesk with custom tags and sentiment scores.
- [Zendesk Playbooks](/features/channels/zendesk/zendesk-playbooks.md): Here you'll find how to set up specific use cases for your Zendesk AI agent
- [Intercom](/features/channels/intercom.md): Connect your AI support agent to your Intercom workspace and existing Intercom live chat widget (Messenger) and email on your website with our Intercom app.
- [Intercom (Tagging)](/features/channels/intercom/intercom-tagging.md): Automatically tag your tickets and conversations in Intercom with custom tags and sentiment scores.
- [Intercom (Live Translation)](/features/channels/intercom/intercom-live-translation.md): Automatically translate your tickets and conversations in Intercom so your agents can understand and answer tickets in any language.
- [Intercom Playbooks](/features/channels/intercom/intercom-playbooks.md): Here you'll find how to set up specific use cases for your Intercom AI agent
- [Human Escalation Workflows](/features/channels/intercom/human-escalation-workflows.md)
- [Freshchat](/features/channels/freshchat.md): Connect your AI support agent to your Freshchat workspace and existing Freshchat live chat widget (Conversations Widget) on your website.
- [Freshchat (Tagging)](/features/channels/freshchat/freshchat-tagging.md): Automatically tag your tickets and conversations in Freshchat with custom conversation properties, tags and sentiment scores.
- [Freshdesk](/features/channels/freshdesk.md): Connect your AI support agent to your Freshdesk account and existing Freshdesk Tickets, to get AI responses to your support tickets
- [Freshdesk (Tagging)](/features/channels/freshdesk/freshdesk-tagging.md): Automatically tag your tickets and emails in Freshdesk with custom tags and sentiment scores.
- [Gorgias](/features/channels/gorgias.md): Connect your AI support agent to your Gorgias account and existing Gorgias Tickets, to get AI responses to your support tickets and chat
- [HubSpot](/features/channels/hubspot.md): Connect your AI support agent to your HubSpot account and existing HubSpot live chat widget on your website.
- [HubSpot Playbooks](/features/channels/hubspot/hubspot-playbooks.md): Here you'll find how to set up specific use cases for your HubSpot AI agent
- [Chrome Extension](/features/channels/chrome-extension.md): Agents can use our My AskAI Chrome extension to get AI answers wherever they're speaking to customers.
- [Live Chat Channels Feature Comparison](/features/channels/live-chat-channels-feature-comparison.md): Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.
- [Microsoft Teams](/features/channels/microsoft-teams.md): Connect your AI support agent to Microsoft Teams so your support team can get answers to questions from your knowledge base where they work, without having to CTRL+F anything in search.
- [Slack](/features/channels/slack.md): Connect your AI support agent to Slack so your team can get answers to questions from your knowledge base where they work, without having to CTRL+F anything in search.
- [Connections](/features/connections.md): In addition to webpages and files, you can connect your cloud-based knowledge sources such as Google Drive, Notion, or Confluence (+ more) to train your AI agent so it can better answer questions.
- [Authorizations](/features/connections/authorizations.md): Some Connections require slightly more information than others to set up, here is where you can find all details of how to connect your knowledge source.
- [Shopify](/features/shopify.md): Connect your Shopify store to your AI agent so it can answer questions about your products and provide users with updates on their orders and more.
- [Connecting to Internal Systems via APIs](/features/connecting-to-internal-systems-via-apis.md): Like your human agents, you'll want to give you AI agent access to your internal systems to look up a user's details or take actions like issuing a refund.
- [User Data API](/features/user-data-api.md): Looking to connect your AI agent to your back-end databases? Now you can
- [User Data API setup](/features/user-data-api/user-data-api-setup.md): How to set up your AI agent to use user data ingested via API to improve its responses.
- [AI Actions (Tools)](/features/ai-actions-tools.md): Having your AI support agent answer questions based on knowledge and user data is all well and good, but what about if you want it to start doing things for you, on your behalf, to truly automate?
- [Tasks](/features/tasks.md): Make the most of your AI agent by allowing it to execute SOPs or processes on your behalf, taking repetitive tasks like refunds, address changes and more away from your human agents.
- [Task Use Cases](/features/tasks/task-use-cases.md): We've put together a library of use cases for how you might want to use our Tasks feature to automate your customer service.
- [Task End-to-End Examples](/features/tasks/task-end-to-end-examples.md): Full examples of some tasks, so you can see what they look like once added to your AI Agent.
- [Self-learning](/features/self-learning.md): Your AI agent is constantly improving, learning from your human agent replies.
- [Improve](/features/improve.md): AI support agents are only as good as the knowledge they are trained with, so we have tools to help you improve yours, from custom answers to AI-generated knowledge snippets from your tickets
- [Guidance](/features/improve/guidance.md): Our guidance feature will help you set up your AI agent to respond exactly how you want it to, tone, scenarios and when you want it to escalate to your team.
- [Custom Answers](/features/improve/custom-answers.md)
- [Test](/features/improve/test.md): We know putting an AI agent live with your customers can feel scary, so we want to give you the tools to boost your confidence. Test lets you see how your AI agent will perform on your questions.
- [Inspect & Logs](/features/improve/inspect-and-logs.md)
- [Image reading](/features/image-reading.md): Your AI agent can now read and understand the context of screenshots and images shared in messages and emails so it doesn't have to ask the person to describe anything.
- [Multibrand](/features/multibrand.md): Many businesses may have different products, regions or brands that they want to have separate AI agents for so they can control the knowledge used and the way the agent will respond, here's how.
- [Private (Internal) mode](/features/private-internal-mode.md): In addition to the visitor or customer facing mode of your AI agent, you can also have "Private" mode, that you can use for your team, trained on material that isn't public.
- [File uploads](/features/file-uploads.md): In addition to webpages and files or pages from connected sources, you can also upload local files to train your AI support agent so it can better answer questions.
- [Adding & syncing your website content](/features/adding-and-syncing-your-website-content.md): Your AI agent will ensure your content is always automatically up to date from your website and help documentation.
- [Training on historic tickets](/features/training-on-historic-tickets.md): Don't already have help docs/a help center? No problem, we can help you generate one automatically from your historic tickets.
- [Insights](/features/insights.md): Your AI support agent will analyse all conversations customers and visitors have with it to identify common topics, issue, bugs and feedback so you can use the data to build better products for users.
- [Conversation insight notifications](/features/insights/conversation-insight-notifications.md): Receive email or Slack notifications when new conversation insights are created.
- [Team access](/features/team-access.md): You can give your team mates or colleagues access to your AI agent's insights or to add content so they can take action on them and continue to improve your product.
- [Languages and Localization](/features/languages-and-localization.md): You can change the language or localize your AI support agent to the languages your customers speak.
- [Remove branding](/features/remove-branding.md): You can easily remove the branding from your AI support agent with one click.