Initially, your AI agent will be limited to answering questions based on the static knowledge you have provided to it.However, you can give your AI agent additional background and context to answer user queries by connecting your back-end or user databases via API.As a result, your AI agent will be able to understand who it is talking to and answer specific questions about their account e.g.
Where is my order?
When can I expect delivery?
Do you have x in stock?
To set this up, we will provide you with a simple API schema that you will pass information about the user the AI is currently talking to.Or, if you have a Shopify store, you can connect it using our Shopify connector.To set this up, follow the instructions here.
Is there a risk of user information being shared across users when using your User data API?
No, there is no risk of user information being shared across users.Because of the way our architecture is set up (using silos) there is no risk of “cross-talk” whereby a user asks a question and gets an answer from another user’s data.
Can I let my AI agent automatically take actions via API?
Yes, your AI agent can take API actions automatically, it will do this using a slightly different process, you can read more about it here: AI Actions (Tools).If you are looking for your AI agent to automatically do things like:
Refund orders
Let users change their address
Amend orders
All via API, to get this set up, contact our team via live chat by typing “Talk to a person”.
Which integrations can I use the User Data API with?
You can use the User Data API with the following integrations:
Zendesk Tickets & Zendesk Messaging
Intercom
Gorgias Tickets (not Gorgias Live Chat)
HubSpot Email & HubSpot Live Chat
Freshdesk & Freshchat
The User Data API can only be used when there’s a verified user — for example, an email support ticket or an authenticated live chat user. Each live chat provider has its own way of authenticating logged-in users.
If you can’t see an option to “Connect live user data” in your Dashboard, it is likely because you are not using one of our supported integrations for live user data.Check your integration is supported before contacting our live chat support as only some integrations are currently supported.
There is no cost for using the User Data API, it’s usage is included in all plans.
If responses from the User Data API exceed 1,500 characters, each response will be charged as a tool (at $0.02 per message).
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"My AskAI","colors":{"primary":"#EA3609","light":"#EA3609","dark":"#EA3609"},"logo":{"light":"https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/logo/wordmark.png?fit=max\u0026auto=format\u0026n=jQMqT5axxz3I9e3g\u0026q=85\u0026s=0e97cb4465dfed1d78e1ae94d7647f33","dark":"https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/logo/wordmark-white.png?fit=max\u0026auto=format\u0026n=jQMqT5axxz3I9e3g\u0026q=85\u0026s=cc323ab1480ed82737841a47a458ae38"},"favicon":"https://mintcdn.com/myaskai/rqZPZCBQmxu6qsJ1/favicon.png?fit=max\u0026auto=format\u0026n=rqZPZCBQmxu6qsJ1\u0026q=85\u0026s=f6457e9373cf3b11d91cab813f903094","navbar":{"primary":{"type":"button","label":"Create free AI agent","href":"https://myaskai.com/"}},"footer":{"socials":{"x":"https://twitter.com/usemyaskai","linkedin":"https://www.linkedin.com/company/myaskai","youtube":"https://www.youtube.com/@usemyaskai"}},"search":{"prompt":"Search..."},"fonts":{"family":"Inter"},"contextual":{"options":["copy","view","chatgpt","claude","perplexity","mcp","cursor","vscode"],"display":"header"},"styling":{"latex":true},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"myaskai","hasAudioNarration":false,"actualSubdomain":"myaskai","customDomains":["support.myaskai.com"],"gitSource":{"type":"github","owner":"arainey2022","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":false,"mountPath":"","label":""},"chroma":{"collectionId":"d0854892-3d30-4fe4-a899-775540544cf9","liveDeploymentHistoryId":"6ae4be32e4876ac81e45e1af","schemaVersion":"v3","latestBuiltDeploymentHistoryId":"6ae4be32e4876ac81e45e1af"},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6ae4be32e4876ac81e45e1af","clientVersion":"0.0.4044","searchFilterCounts":[{"language":"default","tag":"Features","count":58},{"language":"default","tag":"FAQ","count":26},{"language":"default","tag":"General","count":26},{"language":"default","tag":"Channels","count":25},{"language":"default","tag":"Account Management","count":22},{"language":"default","tag":"Start here","count":19},{"language":"default","tag":"Playbooks","count":10},{"language":"default","tag":"Billing","count":9},{"language":"default","tag":"Security + Privacy","count":9},{"language":"default","tag":"Privacy","count":7}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"features/user-data-api","slug":"/features/user-data-api","pageMetadata":{"title":"User Data API","description":"Looking to connect your AI agent to your back-end databases? Now you can","href":"/features/user-data-api"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Looking to connect your AI agent to your back-end databases? Now you can\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={a:`a`,li:`li`,p:`p`,strong:`strong`,ul:`ul`,..._provideComponents(),...props.components},{Frame,Heading,OptimizedFrame,Warning}=_components;if(!Frame)_missingMdxReference(`Frame`,true);if(!Heading)_missingMdxReference(`Heading`,true);if(!OptimizedFrame)_missingMdxReference(`OptimizedFrame`,true);if(!Warning)_missingMdxReference(`Warning`,true);return _jsxs(_Fragment,{children:[_jsx(Frame,{children:_jsx(OptimizedFrame,{width:`100%`,height:`400`,src:`https://www.youtube.com/embed/uG5I4g8LqRU`,title:`Embedded video`,frameBorder:`0`,allow:`accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share`,allowFullScreen:true})}),`\n`,_jsx(Heading,{level:`3`,id:`can-i-give-my-ai-agent-data-on-users`,children:`Can I give my AI agent data on users?`}),`\n`,_jsx(_components.p,{children:`Initially, your AI agent will be limited to answering questions based on the static knowledge you have provided to it.`}),`\n`,_jsx(_components.p,{children:`However, you can give your AI agent additional background and context to answer user queries by connecting your back-end or user databases via API.`}),`\n`,_jsx(_components.p,{children:`As a result, your AI agent will be able to understand who it is talking to and answer specific questions about their account e.g. `}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Where is my order? `}),`\n`,_jsx(_components.li,{children:`When can I expect delivery?`}),`\n`,_jsx(_components.li,{children:`Do you have x in stock?`}),`\n`]}),`\n`,_jsx(_components.p,{children:`To set this up, we will provide you with a simple API schema that you will pass information about the user the AI is currently talking to.`}),`\n`,_jsxs(_components.p,{children:[`Or, if you have a `,_jsx(_components.strong,{children:`Shopify store`}),`, you can connect it using our `,_jsx(_components.a,{href:`/features/shopify`,children:`Shopify connector`}),`.`]}),`\n`,_jsxs(_components.p,{children:[`To set this up, follow the instructions `,_jsx(_components.a,{href:`/features/user-data-api/user-data-api-setup`,children:`here`}),`.`]}),`\n`,_jsx(Heading,{level:`3`,id:`is-there-a-risk-of-user-information-being-shared-across-users-when-using-your-user-data-api`,children:`Is there a risk of user information being shared across users when using your User data API? `}),`\n`,_jsx(_components.p,{children:`No, there is no risk of user information being shared across users.`}),`\n`,_jsx(_components.p,{children:`Because of the way our architecture is set up (using silos) there is no risk of “cross-talk” whereby a user asks a question and gets an answer from another user’s data.`}),`\n`,_jsx(Heading,{level:`3`,id:`can-i-let-my-ai-agent-automatically-take-actions-via-api`,children:`Can I let my AI agent automatically take actions via API?`}),`\n`,_jsxs(_components.p,{children:[`Yes, your AI agent can take API actions automatically, it will do this using a slightly different process, you can read more about it here: `,_jsx(_components.a,{href:`/features/ai-actions-tools`,children:`AI Actions (Tools)`}),`.`]}),`\n`,_jsx(_components.p,{children:`If you are looking for your AI agent to automatically do things like:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsx(_components.li,{children:`Refund orders`}),`\n`,_jsx(_components.li,{children:`Let users change their address`}),`\n`,_jsx(_components.li,{children:`Amend orders`}),`\n`]}),`\n`,_jsx(_components.p,{children:`All via API, to get this set up, contact our team via live chat by typing “Talk to a person”.`}),`\n`,_jsx(Heading,{level:`3`,id:`which-integrations-can-i-use-the-user-data-api-with`,children:`Which integrations can I use the User Data API with?`}),`\n`,_jsx(_components.p,{children:`You can use the User Data API with the following integrations:`}),`\n`,_jsxs(_components.ul,{children:[`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Zendesk Tickets`}),` \u0026 `,_jsx(_components.strong,{children:`Zendesk Messaging`})]}),`\n`,_jsx(_components.li,{children:_jsx(_components.strong,{children:`Intercom`})}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Gorgias Tickets`}),` (not Gorgias Live Chat)`]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`HubSpot Email`}),` \u0026 `,_jsx(_components.strong,{children:`HubSpot Live Chat`})]}),`\n`,_jsxs(_components.li,{children:[_jsx(_components.strong,{children:`Freshdesk`}),` \u0026 `,_jsx(_components.strong,{children:`Freshchat`})]}),`\n`]}),`\n`,_jsxs(_components.p,{children:[`The User Data API can only be used when there’s a `,_jsx(_components.strong,{children:`verified user`}),` — for example, an email support ticket or an authenticated live chat user. Each live chat provider has its own way of authenticating logged-in users.`]}),`\n`,_jsx(Heading,{level:`3`,id:`why-can’t-i-see-“connect-live-user-data”`,children:`Why can’t I see “Connect live user data”?`}),`\n`,_jsx(_components.p,{children:`If you can’t see an option to “Connect live user data” in your Dashboard, it is likely because you are not using one of our supported integrations for live user data.`}),`\n`,_jsxs(_components.p,{children:[_jsx(_components.a,{href:`/features/user-data-api#which-integrations-can-i-use-the-user-data-api-with`,children:`Check your integration is supported`}),` before contacting our live chat support as only some integrations are currently supported.`]}),`\n`,_jsx(Heading,{level:`3`,id:`how-much-does-the-user-data-api-cost`,children:`How much does the User Data API cost?`}),`\n`,_jsx(_components.p,{children:`There is no cost for using the User Data API, it’s usage is included in all plans.`}),`\n`,_jsx(Warning,{children:_jsx(_components.p,{children:`If responses from the User Data API exceed 1,500 characters, each response will be charged as a tool (at $0.02 per message).`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"User Data API","description":"Looking to connect your AI agent to your back-end databases? Now you can","href":"/features/user-data-api"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"Can I give my AI agent data on users?","slug":"can-i-give-my-ai-agent-data-on-users","depth":3,"children":[]},{"title":"Is there a risk of user information being shared across users when using your User data API? ","slug":"is-there-a-risk-of-user-information-being-shared-across-users-when-using-your-user-data-api","depth":3,"children":[]},{"title":"Can I let my AI agent automatically take actions via API?","slug":"can-i-let-my-ai-agent-automatically-take-actions-via-api","depth":3,"children":[]},{"title":"Which integrations can I use the User Data API with?","slug":"which-integrations-can-i-use-the-user-data-api-with","depth":3,"children":[]},{"title":"Why can’t I see “Connect live user data”?","slug":"why-can’t-i-see-“connect-live-user-data”","depth":3,"children":[]},{"title":"How much does the User Data API cost?","slug":"how-much-does-the-user-data-api-cost","depth":3,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"myaskai","siteName":"My AskAI","title":"User Data API - My AskAI","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-06-01T15:34:47.492Z","originalFileLocation":"features/user-data-api.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Looking to connect your AI agent to your back-end databases? Now you can\">\u003cmeta data-mint-head name=\"application-name\" content=\"My AskAI\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"User Data API - My AskAI\">\u003cmeta data-mint-head property=\"og:description\" content=\"Looking to connect your AI agent to your back-end databases? Now you can\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"My AskAI\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://support.myaskai.com/features/user-data-api\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://myaskai.mintlify.app/_mintlify/api/og/v2?division=User+Data+API\u0026amp;title=User+Data+API\u0026amp;description=Looking+to+connect+your+AI+agent+to+your+back-end+databases%3F+Now+you+can\u0026amp;theme=2d252c5ceff28f6db7ec1eab\u0026amp;signature=13477940571dd257320d7acdf4f2177a6f8fe4499347b961367d1d62ee7811be\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"User Data API - My AskAI\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Looking to connect your AI agent to your back-end databases? Now you can\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://myaskai.mintlify.app/_mintlify/api/og/v2?division=User+Data+API\u0026amp;title=User+Data+API\u0026amp;description=Looking+to+connect+your+AI+agent+to+your+back-end+databases%3F+Now+you+can\u0026amp;theme=2d252c5ceff28f6db7ec1eab\u0026amp;signature=13477940571dd257320d7acdf4f2177a6f8fe4499347b961367d1d62ee7811be\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/myaskai/kCBng7DMvkybpCGN/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"My AskAI\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#EA3609\">\u003clink data-mint-head rel=\"canonical\" href=\"https://support.myaskai.com/features/user-data-api\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/features/user-data-api.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://support.myaskai.com/#organization\",\"name\":\"My AskAI\",\"url\":\"https://support.myaskai.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/myaskai/jQMqT5axxz3I9e3g/logo/wordmark.png?fit=max\u0026auto=format\u0026n=jQMqT5axxz3I9e3g\u0026q=85\u0026s=0e97cb4465dfed1d78e1ae94d7647f33\"}},{\"@type\":\"WebSite\",\"@id\":\"https://support.myaskai.com#website\",\"name\":\"My AskAI\",\"url\":\"https://support.myaskai.com\",\"publisher\":{\"@id\":\"https://support.myaskai.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://support.myaskai.com/features/user-data-api#webpage\",\"url\":\"https://support.myaskai.com/features/user-data-api\",\"name\":\"User Data API\",\"description\":\"Looking to connect your AI agent to your back-end databases? Now you can\",\"dateModified\":\"2026-06-01T15:34:47.492Z\",\"isPartOf\":{\"@id\":\"https://support.myaskai.com#website\"},\"breadcrumb\":{\"@id\":\"https://support.myaskai.com/features/user-data-api#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://support.myaskai.com/features/user-data-api#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Features\",\"item\":\"https://support.myaskai.com/features/ai-answers-on-your-content\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"User Data API\",\"item\":\"https://support.myaskai.com/features/user-data-api\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://support.myaskai.com/features/user-data-api#article\",\"headline\":\"User Data API\",\"name\":\"User Data API\",\"description\":\"Looking to connect your AI agent to your back-end databases? Now you can\",\"url\":\"https://support.myaskai.com/features/user-data-api\",\"mainEntityOfPage\":{\"@id\":\"https://support.myaskai.com/features/user-data-api#webpage\"},\"dateModified\":\"2026-06-01T15:34:47.492Z\",\"publisher\":{\"@id\":\"https://support.myaskai.com/#organization\"},\"isPartOf\":{\"@id\":\"https://support.myaskai.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"My AskAI\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"My AskAI","nav":{"global":null,"groups":[{"group":"Welcome","pages":[{"title":"Welcome to My AskAI","href":"/index"}]},{"group":"Start here","pages":[{"group":"What is an AI Customer Support Agent?","pages":[{"title":"What is an AI Customer Support Agent?","href":"/start-here/what-is-an-ai-customer-support-agent"},{"title":"What are the benefits of using My AskAI?","href":"/start-here/what-is-an-ai-customer-support-agent/what-are-the-benefits-of-using-my-askai"},{"title":"Who is this for?","href":"/start-here/what-is-an-ai-customer-support-agent/who-is-this-for"}]},{"title":"Create your AI customer service agent","href":"/start-here/create-your-ai-customer-service-agent"},{"title":"Onboarding","href":"/start-here/onboarding"},{"group":"Playbooks","pages":[{"title":"Playbooks","href":"/start-here/playbooks"},{"title":"Test before going live","href":"/start-here/playbooks/test-before-going-live"},{"title":"Gradually roll out AI support","href":"/start-here/playbooks/gradually-roll-out-ai-support"},{"title":"Prevent AI replies to certain topics","href":"/start-here/playbooks/prevent-ai-replies-to-certain-topics"},{"title":"Prevent AI replies to certain customers or brands","href":"/start-here/playbooks/prevent-ai-replies-to-certain-customers-or-brands"},{"title":"Improve a specific AI response","href":"/start-here/playbooks/improve-a-specific-ai-response"},{"title":"See what the AI agent did to a ticket","href":"/start-here/playbooks/see-what-the-ai-agent-did-to-a-ticket"},{"title":"Change ticket status or assignment after an AI action","href":"/start-here/playbooks/change-ticket-status-or-assignment-after-an-ai-action"},{"title":"Auto-close or archive AI-handled tickets","href":"/start-here/playbooks/auto-close-or-archive-ai-handled-tickets"},{"title":"Set up AI agents for multiple brands","href":"/start-here/playbooks/set-up-ai-agents-for-multiple-brands"}]},{"group":"Add your AI agent to your website","hidden":true,"pages":[{"title":"Add your AI agent to your website","href":"/start-here/add-your-ai-agent-to-your-website"},{"title":"WordPress","href":"/start-here/add-your-ai-agent-to-your-website/wordpress"},{"title":"Shopify","href":"/start-here/add-your-ai-agent-to-your-website/shopify"},{"title":"Zendesk","href":"/start-here/add-your-ai-agent-to-your-website/zendesk"}]},{"title":"Full product demo","href":"/start-here/full-product-demo"},{"title":"Video tutorials","href":"/start-here/video-tutorials"},{"title":"Reviews","href":"/start-here/reviews"},{"title":"Support","href":"/start-here/support"}]},{"group":"Features","pages":[{"title":"AI answers on your content","href":"/features/ai-answers-on-your-content"},{"title":"Human escalation","href":"/features/human-escalation"},{"title":"Escalation data collection","href":"/features/escalation-data-collection"},{"title":"Testing","href":"/features/testing"},{"group":"Channels","pages":[{"title":"Channels","href":"/features/channels"},{"title":"Zapier","href":"/features/channels/zapier"},{"group":"Zendesk","pages":[{"title":"Zendesk","href":"/features/channels/zendesk"},{"title":"Zendesk (Messaging)","href":"/features/channels/zendesk/zendesk-messaging"},{"title":"Zendesk (Tickets)","href":"/features/channels/zendesk/zendesk-tickets"},{"title":"Zendesk (Tagging)","href":"/features/channels/zendesk/zendesk-tagging"},{"title":"Zendesk Playbooks","href":"/features/channels/zendesk/zendesk-playbooks"}]},{"group":"Intercom","pages":[{"title":"Intercom","href":"/features/channels/intercom"},{"title":"Intercom (Tagging)","href":"/features/channels/intercom/intercom-tagging"},{"title":"Intercom (Live Translation)","href":"/features/channels/intercom/intercom-live-translation"},{"title":"Intercom Playbooks","href":"/features/channels/intercom/intercom-playbooks"},{"title":"Human Escalation Workflows","href":"/features/channels/intercom/human-escalation-workflows"}]},{"group":"Freshchat","pages":[{"title":"Freshchat","href":"/features/channels/freshchat"},{"title":"Freshchat (Tagging)","href":"/features/channels/freshchat/freshchat-tagging"}]},{"group":"Freshdesk","pages":[{"title":"Freshdesk","href":"/features/channels/freshdesk"},{"title":"Freshdesk (Tagging)","href":"/features/channels/freshdesk/freshdesk-tagging"}]},{"group":"Gorgias","pages":[{"title":"Gorgias","href":"/features/channels/gorgias"},{"title":"Gorgias (Tagging)","href":"/features/channels/gorgias/tagging"}]},{"group":"HubSpot","pages":[{"title":"HubSpot","href":"/features/channels/hubspot"},{"title":"HubSpot Playbooks","href":"/features/channels/hubspot/hubspot-playbooks"}]},{"title":"Chrome Extension","href":"/features/channels/chrome-extension"},{"title":"Zoho (SalesIQ)","href":"/features/channels/zoho-salesiq"},{"title":"Live Chat Channels Feature Comparison","href":"/features/channels/live-chat-channels-feature-comparison"},{"title":"Microsoft Teams","href":"/features/channels/microsoft-teams"},{"title":"Slack","href":"/features/channels/slack"}]},{"group":"Connections","pages":[{"title":"Connections","href":"/features/connections"},{"title":"Authorizations","href":"/features/connections/authorizations"}]},{"title":"Shopify","href":"/features/shopify"},{"title":"Connecting to Internal Systems via APIs","description":"Like your human agents, you'll want to give you AI agent access to your internal systems to look up a user's details or take actions like issuing a refund.","href":"/features/connecting-to-internal-systems-via-apis"},{"group":"User Data API","pages":[{"title":"User Data API","href":"/features/user-data-api"},{"title":"User Data API setup","description":"How to set up your AI agent to use user data ingested via API to improve its responses.","href":"/features/user-data-api/user-data-api-setup"}]},{"title":"AI Actions (Tools)","href":"/features/ai-actions-tools"},{"group":"Tasks","pages":[{"title":"Tasks","href":"/features/tasks"},{"title":"Task Use Cases","href":"/features/tasks/task-use-cases"},{"title":"Task End-to-End Examples","href":"/features/tasks/task-end-to-end-examples"}]},{"title":"Self-learning","href":"/features/self-learning"},{"group":"Improve","pages":[{"title":"Improve","href":"/features/improve"},{"title":"Knowledge Gaps","hidden":true,"href":"/features/improve/knowledge-gaps"},{"title":"Guidance","href":"/features/improve/guidance"},{"title":"Custom Answers","href":"/features/improve/custom-answers"},{"title":"Test","href":"/features/improve/test"},{"title":"Content Usage","hidden":true,"href":"/features/improve/content-usage"},{"title":"Inspect \u0026 Logs","href":"/features/improve/inspect-and-logs"}]},{"title":"Image reading","href":"/features/image-reading"},{"title":"Echo agent","href":"/features/echo-agent"},{"title":"Multibrand","href":"/features/multibrand"},{"title":"Private (Internal) mode","href":"/features/private-internal-mode"},{"title":"File uploads","href":"/features/file-uploads"},{"title":"Adding \u0026 syncing your website content","href":"/features/adding-and-syncing-your-website-content"},{"title":"Training on historic tickets","href":"/features/training-on-historic-tickets"},{"group":"Insights","pages":[{"title":"Insights","href":"/features/insights"},{"title":"Conversation insight notifications","href":"/features/insights/conversation-insight-notifications"}]},{"title":"Team access","href":"/features/team-access"},{"title":"Spam filters","href":"/features/spam-filters"},{"title":"Email assistant","hidden":true,"href":"/features/email-assistant"},{"title":"Lead (Email) Capture","hidden":true,"href":"/features/lead-email-capture"},{"title":"Customization","hidden":true,"href":"/features/customization"},{"title":"Site search","hidden":true,"href":"/features/site-search"},{"title":"Conversation ratings (CSAT)","hidden":true,"href":"/features/conversation-ratings-csat"},{"title":"Languages and Localization","href":"/features/languages-and-localization"},{"title":"Starter actions","hidden":true,"href":"/features/starter-actions"},{"title":"Remove branding","href":"/features/remove-branding"}]},{"group":"Security + Privacy","pages":[{"group":"Security","pages":[{"title":"Security","href":"/security-+-privacy/security"},{"title":"SOC-2","href":"/security-+-privacy/security/soc-2"}]},{"group":"Privacy","pages":[{"title":"Privacy","href":"/security-+-privacy/privacy"},{"title":"Your content","href":"/security-+-privacy/privacy/your-content"},{"title":"Your data","href":"/security-+-privacy/privacy/your-data"},{"title":"OpenAI","href":"/security-+-privacy/privacy/openai"},{"group":"Regulations","pages":[{"title":"Regulations","href":"/security-+-privacy/privacy/regulations"},{"title":"GDPR compliance","href":"/security-+-privacy/privacy/regulations/gdpr-compliance"},{"title":"HIPAA","href":"/security-+-privacy/privacy/regulations/hipaa"}]}]}]},{"group":"Account Management","pages":[{"title":"Pricing + plans","href":"/account-management/pricing-+-plans"},{"group":"Limits","pages":[{"title":"Limits","href":"/account-management/limits"},{"title":"Exceeding limits","href":"/account-management/limits/exceeding-limits"},{"title":"Conversations","href":"/account-management/limits/conversations"}]},{"group":"Your profile","pages":[{"title":"Your profile","href":"/account-management/your-profile"},{"title":"Changing your email","href":"/account-management/your-profile/changing-your-email"},{"title":"Close your account","href":"/account-management/your-profile/close-your-account"}]},{"group":"Billing","pages":[{"title":"Billing","href":"/account-management/billing"},{"title":"Change plan","href":"/account-management/billing/change-plan"},{"title":"Update payment card","href":"/account-management/billing/update-payment-card"},{"title":"Download an invoice","href":"/account-management/billing/download-an-invoice"},{"title":"Discounts","href":"/account-management/billing/discounts"},{"title":"Refunds","href":"/account-management/billing/refunds"},{"title":"Usage costs","href":"/account-management/billing/usage-costs"},{"title":"Tax","href":"/account-management/billing/tax"},{"title":"Cancel subscription","href":"/account-management/billing/cancel-subscription"}]},{"group":"User access","pages":[{"title":"User access","href":"/account-management/user-access"},{"title":"Setting a Password for Your Account","href":"/account-management/user-access/setting-a-password-for-your-account"},{"title":"Do you have 2FA or MFA to login to My AskAI?","href":"/account-management/user-access/do-you-have-2fa-or-mfa-to-login-to-my-askai"},{"title":"Reset login password","href":"/account-management/user-access/reset-login-password"}]},{"title":"Affiliate program","href":"/account-management/affiliate-program"},{"title":"Reselling + Whitelabelling","href":"/account-management/reselling-+-whitelabelling"}]},{"group":"Troubleshooting","pages":[{"title":"How to debug an AI answer","href":"/troubleshooting/how-to-debug-an-ai-answer"},{"title":"Slow responses","href":"/troubleshooting/slow-responses"},{"title":"Chat bubble not visible","hidden":true,"href":"/troubleshooting/chat-bubble-not-visible"},{"title":"Why can't it answer?","href":"/troubleshooting/why-cant-it-answer"},{"title":"Login","href":"/troubleshooting/login"},{"title":"Website not added","href":"/troubleshooting/website-not-added"},{"title":"Issue connecting your live chat widget","hidden":true,"href":"/troubleshooting/issue-connecting-your-live-chat-widget"},{"title":"Oops there has been an error","href":"/troubleshooting/oops-there-has-been-an-error"},{"title":"I can't see any billing information for my account?","href":"/troubleshooting/i-cant-see-any-billing-information-for-my-account"}]},{"group":"FAQ","pages":[{"group":"General","pages":[{"title":"General","href":"/faq/general"},{"title":"How do I make the AI agent more \"human\"?","href":"/faq/general/how-do-i-make-the-ai-agent-more-human"},{"title":"How can I test my AI agent without it responding to customers?","href":"/faq/general/how-can-i-test-my-ai-agent-without-it-responding-to-customers"},{"title":"Can I use the AI agent within a mobile app?","href":"/faq/general/can-i-use-the-ai-agent-within-a-mobile-app"},{"title":"Can I add macros, canned or stock responses to my AI agent?","href":"/faq/general/can-i-add-macros-canned-or-stock-responses-to-my-ai-agent"},{"title":"Can I have multiple AI agents, multiple brands or multiple knowledge bases?","href":"/faq/general/can-i-have-multiple-ai-agents-multiple-brands-or-multiple-knowledge-bases"},{"title":"Can I route tickets to different agents?","href":"/faq/general/can-i-route-tickets-to-different-agents"},{"title":"Can I give my agent a personality, adjust the tone or customize the prompt?","href":"/faq/general/can-i-give-my-agent-a-personality-adjust-the-tone-or-customize-the-prompt"},{"title":"Does it get smarter the more conversations it has?","href":"/faq/general/does-it-get-smarter-the-more-conversations-it-has"},{"title":"What are your social accounts?","href":"/faq/general/what-are-your-social-accounts"},{"title":"What is the difference between My AskAI and My AskAI Classic?","href":"/faq/general/what-is-the-difference-between-my-askai-and-my-askai-classic"},{"title":"Will it answer questions about competitors' products?","href":"/faq/general/will-it-answer-questions-about-competitors-products"},{"title":"What if it can't answer?","href":"/faq/general/what-if-it-cant-answer"},{"title":"Will it make things up?","href":"/faq/general/will-it-make-things-up"},{"title":"Feedback, feature requests and suggestions","href":"/faq/general/feedback-feature-requests-and-suggestions"},{"title":"Answer streaming","href":"/faq/general/answer-streaming"},{"title":"Temperature","href":"/faq/general/temperature"},{"title":"My AskAI vs Fine-tuning","href":"/faq/general/my-askai-vs-fine-tuning"},{"title":"My AskAI vs ChatGPT","href":"/faq/general/my-askai-vs-chatgpt"},{"title":"How can I test the accuracy of my AI agent's answers?","href":"/faq/general/how-can-i-test-the-accuracy-of-my-ai-agents-answers"},{"title":"(Large Language Models) LLMs","href":"/faq/general/large-language-models-llms"},{"title":"Can I use my own OpenAI assistant or Custom GPT?","href":"/faq/general/can-i-use-my-own-openai-assistant-or-custom-gpt"},{"title":"Do you offer a SLA or uptime guarantee?","href":"/faq/general/do-you-offer-a-sla-or-uptime-guarantee"},{"title":"Do you have any rate limits for conversations for your AI agent?","href":"/faq/general/do-you-have-any-rate-limits-for-conversations-for-your-ai-agent"},{"title":"Does the AI agent use the ticket or conversation history when responding?","href":"/faq/general/does-the-ai-agent-use-the-ticket-or-conversation-history-when-responding"},{"title":"How do you manage spam tickets, chats or conversations?","href":"/faq/general/how-do-you-manage-spam-tickets-chats-or-conversations"},{"title":"How does it work?","hidden":true,"href":"/faq/general/how-does-it-work"}]}]},{"group":"API Documentation","pages":[{"title":"API Docs Introduction","href":"/api-documentation/api-docs-introduction"},{"title":"Query API","openapi":"api-documentation/query-2.yaml POST /ask-ai-query","href":"/api-documentation/query-api"},{"title":"Chat API","openapi":"api-documentation/chat.yaml POST /ask-ai-chat","href":"/api-documentation/chat-api"},{"title":"User Data API","href":"/api-documentation/user-data-api"}]}]},"basePath":"","title":"User Data API - My AskAI","buildId":"dpl_DeHjVRGfFnhYQwHnfC2pjeXXv8h9","deploymentId":"dpl_DeHjVRGfFnhYQwHnfC2pjeXXv8h9","dynamics":["07c022d89b"],"chunks":["Frame-DXXFP6nH.js","DynamicMarkdown-B54_zNBF.js"]}
