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Use these playbooks when you need to change how your AI agent handles support tickets. Each guide gives you a recommended method, the supported helpdesks, and the setup steps.

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Roll out AI support

Test before going live

Gradually roll out AI support

Prevent replies to certain topics

Prevent replies to certain customers or brands

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Improve responses

Improve a specific AI response

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Manage tickets

See what the AI agent did to a ticket

Change ticket status or assignment

Auto-close or archive AI-handled tickets

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Manage brands

Set up AI agents for multiple brands