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Use one AI agent for each brand when the brands need separate knowledge, guidance, tasks, or tone. A brand can also represent a region, product line, shop, or customer type. The Scale plan is $499 per month and supports a multi-agent setup. Enterprise includes unlimited AI agents. Check current My AskAI pricing before you change your plan.

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Create the brand accounts

  1. Upgrade the main account to Scale or Enterprise.
  2. Create a My AskAI account for each additional brand, use a unique email address when signing up - such as name+brand@company.com.
  3. Contact My AskAI support via chat to link and enable the additional brand accounts.
  4. Add only that brand’s knowledge, guidance, and tasks to each account.
  5. Connect each AI agent to the correct helpdesk workspace, channel, inbox, or rule.
  6. Test each brand with a question that the other brands answer differently.
During a trial, start with your largest brand. Contact My AskAI support if you must test several brands during the trial.

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Intercom

Connect each My AskAI account to its matching Intercom workspace. If several brands share one workspace, contact My AskAI support before you connect the agents.

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Zendesk tickets

Each AI agent creates its own Zendesk trigger. Add a brand condition to each trigger so that it sends tickets to the correct AI agent. For example, the first trigger can require Brand is Europe. The second trigger can require Brand is North America.

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Zendesk Messaging

Connect each AI agent to the correct Messaging channel or widget. My AskAI support must configure this mapping. You may need to create a Zendesk Conversations API key.

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Gorgias

  • For email, set the support inbox that each AI agent can reply from under AI Agent Setup > Customize > Reply from specific accounts only.
  • For chat, contact My AskAI support to map the brand channels.

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Freshdesk

Each AI agent uses two Freshdesk automations: one for ticket creation and one for ticket updates. Add the same brand condition to both automations for each AI agent. A missing condition in either automation can send the ticket to the wrong agent.

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Freshchat

Contact My AskAI support to map each AI agent to the correct Freshchat widget or channel.

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HubSpot

Use separate support inboxes for email. Use chatflow targeting rules for chat. Contact My AskAI support before you connect several AI agents to one HubSpot account. Read Multibrand for the existing helpdesk-specific setup links.