Security
How we secure your data at My AskAI. Robust data protection with automatic file deletion, bank-grade encryption, and data usage strictly limited to API interactions and user-requested support.
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How we secure your data at My AskAI. Robust data protection with automatic file deletion, bank-grade encryption, and data usage strictly limited to API interactions and user-requested support.
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Was this helpful?
Yes, to keep your data secure (and cover the main things we get asked about):
We automatically delete your files after they’ve been added to your AI support agent (uploaded to OpenAI), unless you explicitly tell us not to
All uploaded content is stored in isolated containers
All data is encrypted at rest (AES-256) and in transit
Your data is never used for any reason other than servicing API calls or customer support at your request only
Your uploaded (embedded) content (vectors) and reference content (text, author, links, etc.) are stored and encrypted on Qdrant, which is run on Google Cloud Platform (GCP) and located in The Dalles, Oregon, USA (us-west1-gcp).
For full details of our processors, data retention, technical architecture please refer to our GDPR documentation:
For additional security: