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  • Welcome
    • πŸ‘‹Welcome to My AskAI
  • START HERE
    • πŸ€·β€β™‚οΈWhat is an AI Customer Support Agent?
      • πŸ’ͺWhat are the benefits of using My AskAI?
      • πŸ€”Who is this for?
    • πŸ—οΈCreate your AI support agent
    • βž•Add your AI agent to your website
      • βž•WordPress
      • πŸ›οΈShopify
      • πŸ’¬Zendesk
    • πŸ“ΌFull product demo
    • ⏲️How long does it take to set-up?
    • πŸ“ΊVideo tutorials
    • ⭐Reviews
    • πŸ†˜Support
  • Features
    • ❓AI answers on your content
    • 🀝Human handover
    • πŸ”ŒChannels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • πŸ”‘Authorizations
    • πŸ›οΈShopify
    • πŸ‘€User data API and API actions
      • πŸ‘€User details API specification
    • ✏️Improve + Custom answers
    • πŸ”“Private (Internal) mode
    • πŸ“‚File uploads
    • πŸ”SiteSync β€” Adding & syncing your website content
    • πŸ’‘Insights
      • πŸ””Conversation insight notifications
    • πŸ‘―Team access
    • πŸ“¨Email assistant
    • πŸ“©Lead (Email) Capture
    • 🎨Customization
    • πŸ”Site search
    • πŸ‘Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚑Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • πŸ”Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • πŸ‘£Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • πŸ’²Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • πŸ¦Έβ€β™€οΈYour profile
      • Changing your email
      • Close your account
    • πŸ’³Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • πŸ§‘β€πŸ€β€πŸ§‘User access
      • Setting a Password for Your Account
      • Reset login password
    • πŸ€‘Affiliate program
    • πŸ’ΌReselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐒Slow responses
    • πŸ’¬Chat bubble not visible
    • πŸ€·β€β™€οΈWhy can't it answer?
    • πŸ—οΈLogin
    • πŸ˜•Website not added
    • πŸ—£οΈIssue connecting your live chat widget
    • πŸ€¦β€β™‚οΈOops there has been an error
  • FAQ
    • πŸͺ–General
      • πŸ“±Can I use the AI agent within a mobile app?
      • πŸ₯«Can I add macros, canned or stock responses to my AI agent?
      • πŸ‘―Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • πŸ€ͺCan I give my agent a personality, adjust the tone or customize the prompt?
      • πŸ€“Does it get smarter the more conversations it has?
      • πŸ€”Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • βš–οΈWhat is the difference between My AskAI and My AskAI Classic?
      • πŸ™…Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • πŸ€·β€β™‚οΈWhat if it can't answer?
      • πŸ‘ƒWill it make things up?
      • πŸ’‘Feature suggestions
      • 🎏Answer streaming
      • 🌑️Temperature
      • πŸ’‡β€β™‚οΈMy AskAI vs Fine-tuning
      • πŸ€–My AskAI vs ChatGPT
      • βœ…How can I test the accuracy of my AI agent's answers?
      • πŸ“š(Large Language Models) LLMs
      • πŸ‘¨β€πŸ”¬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • πŸ€”How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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  1. SECURITY + PRIVACY

Security

How we secure your data at My AskAI. Robust data protection with automatic file deletion, bank-grade encryption, and data usage strictly limited to API interactions and user-requested support.

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Last updated 8 months ago

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How secure is My AskAI? (TLDR)

Yes, to keep your data secure (and cover the main things we get asked about):

  • We automatically delete your files after they’ve been added to your AI support agent (uploaded to OpenAI), unless you explicitly tell us not to

  • All uploaded content is stored in isolated containers

  • All data is encrypted at rest (AES-256) and in transit

  • Your data is never used for any reason other than servicing API calls or customer support at your request only

  • Your uploaded (embedded) content (vectors) and reference content (text, author, links, etc.) are stored and encrypted on Qdrant, which is run on Google Cloud Platform (GCP) and located in The Dalles, Oregon, USA (us-west1-gcp).

For full details of our processors, data retention, technical architecture please refer to our GDPR documentation:

For additional security:

πŸ”
GDPR compliance
On-Premise
OpenAI API keys