🔑Authorizations
Some Connections require slightly more information than others to set up, here is where you can find all details of how to connect your knowledge source.
Last updated
Some Connections require slightly more information than others to set up, here is where you can find all details of how to connect your knowledge source.
Last updated
To authorize your Google Drive connection, you just need to log into your Google Drive account when asked.
If you are using a Google workplace account, you may need your admin to grant access to 3rd party apps to connect.
To authorize your OneDrive connections, you just need to log into your Microsoft account when asked, then click confirm to grant permission.
To authorize your Dropbox connection, you just need to log into your Dropbox account when asked.
Your Intercom help center must be published and turned on to use this feature
To authorize your Intercom connection, you just need to log in and authorize your Intercom account when asked.
To authorize your Zendesk connection, you just need to provide the Zendesk sub-domain of the account you want to connect when asked, then log in with your Zendesk account details to approve.
If you are unable to connect to Freshdesk, first check whether you have Admin permissions on your Freshdesk account as it will be needed to connect to your knowledgebase.
The role type you need to connect isAccount Administrator
To authorize your Freshdesk connection, you just need to provide the Freshdesk domain and API key you want to connect to when asked.
To find your API key:
Log in to your Freshdesk Support Portal
Click on your profile picture on the top right corner of your portal
Go to Profile settings Page
Your API key will be available below the change password section to your right.
For more information, please refer to this solution article from Freshdesk.
To authorize your Notion connection, you just need to log in and authorize your Notion account when asked and grant permission.
To authorize your SharePoint connection enter your SharePoint tenant and site name.
For example, if the SharePoint site URL is: https://jasoncarbon.sharepoint.com/sites/carbon-dev
jasoncarbon is the tenant and carbon-dev is the site name.
Log into your Microsoft SharePoint account.
Click the “Confirm” button to grant us permission to access your SharePoint.
Once clicking “Confirm”, you will be taken through a flow to grant permissions.
You may get a message like the below, if you are using a workplace Sharepoint, if so you will need to get your company admin to grant access to 3rd party apps in order to connect, you can read more on user consent and permissions here.
Note, the app approval request will be for "Carbon", not My AskAI.
To authorize your Confluence connection, you just need to provide the Confluence sub-domain of the workspace you want to connect to when asked, then log in with your Confluence account details to approve.
When you connect Confluence, the content that will be synced will be the same content that the user profile (used to authenticate with Confluence) has access to (i.e. all available content, you can't choose specific content to add).
If you want to choose specific content to add from Confluence you can create a separate, specific account on Confluence that has access to certain 'spaces' to make sure that only certain content is synced.
For example, if the Confluence workspace URL is https://myaskai.confluence.com, thenmyaskai will be the subdomain.
To authorize your Gitbook connection, you need to provide your Organization name of the workspace you want to connect to when asked, along with your API Access Token.
You can find your Organization name at the top left of your Gitbook workspace:
Then to get your API Access Token:
When logged into your Gitbook account, click on "Settings" (bottom left)
Click on "Account Settings"
Click on "Developer Settings"
Click "Create new token" to generate the access token.
Copy the token to input.
All Published articles under a single Salesforce knowledgebase will be synced. Any Draft article won’t be synced.
To authorize your Salesforce connection, you just need to provide the Salesforce domain of the account you want to connect to when asked, then log in with your Salesforce account details to approve.
For example, if the Salesforce account URL is https://myaskai.my.salesforce.com, thenmyaskai will be the domain.
