πŸ”‘Authorizations

Some Connections require slightly more information than others to set up, here is where you can find all details of how to connect your knowledge source.

Google Drive

To authorize your Google Drive connection, you just need to log into your Google Drive account when asked.

If you are using a Google workplace account, you may need your admin to grant access to 3rd party apps to connect.

OneDrive

To authorize your OneDrive connections, you just need to log into your Microsoft account when asked, then click confirm to grant permission.

Dropbox

To authorize your Dropbox connection, you just need to log into your Dropbox account when asked.

Intercom

To authorize your Intercom connection, you just need to log in and authorize your Intercom account when asked.

Zendesk

To authorize your Zendesk connection, you just need to provide the Zendesk sub-domain of the account you want to connect when asked, then log in with your Zendesk account details to approve.

Freshdesk

If you are unable to connect to Freshdesk, first check whether you have Admin permissions on your Freshdesk account as it will be needed to connect to your knowledgebase.

To authorize your Freshdesk connection, you just need to provide the Freshdesk domain and API key you want to connect to when asked.

To find your API key:

  1. Log in to your Freshdesk Support Portal

  2. Click on your profile picture on the top right corner of your portal

  1. Go to Profile settings Page

  1. Your API key will be available below the change password section to your right.

For more information, please refer to this solution article from Freshdesk.

Notion

To authorize your Notion connection, you just need to log in and authorize your Notion account when asked and grant permission.

SharePoint

To authorize your SharePoint connection enter your SharePoint tenant and site name.

For example, if the SharePoint site URL is: https://jasoncarbon.sharepoint.com/sites/carbon-dev

jasoncarbon is the tenant and carbon-dev is the site name.

Log into your Microsoft SharePoint account.

Click the β€œConfirm” button to grant us permission to access your SharePoint.

Once clicking β€œConfirm”, you will be taken through a flow to grant permissions.

You may get a message like the below, if you are using a workplace Sharepoint, if so you will need to get your company admin to grant access to 3rd party apps in order to connect, you can read more on user consent and permissions here.

Note, the app approval request will be for "Carbon", not My AskAI.

Confluence

To authorize your Confluence connection, you just need to provide the Confluence sub-domain of the workspace you want to connect to when asked, then log in with your Confluence account details to approve.

For example, if the Confluence workspace URL is https://myaskai.confluence.com, thenmyaskai will be the subdomain.

Gitbook

To authorize your Gitbook connection, you need to provide your Organization name of the workspace you want to connect to when asked, along with your API Access Token.

Organization Name

You can find your Organization name at the top left of your Gitbook workspace:

API Access Token

Then to get your API Access Token:

  1. When logged into your Gitbook account, click on "Settings" (bottom left)

  1. Click on "Account Settings"

  2. Click on "Developer Settings"

  1. Click "Create new token" to generate the access token.

  1. Copy the token to input.

Salesforce

All Published articles under a single Salesforce knowledgebase will be synced. Any Draft article won’t be synced.

To authorize your Salesforce connection, you just need to provide the Salesforce domain of the account you want to connect to when asked, then log in with your Salesforce account details to approve.

For example, if the Salesforce account URL is https://myaskai.my.salesforce.com, thenmyaskai will be the domain.

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