HubSpot Playbooks

Here you'll find how to set up specific use cases for your HubSpot AI agent

How I can make AI agent only respond to certain topics in HubSpot chat?

To ensure your AI agent in HubSpot only replies to certain topics you can either:

1. Have handover guidance in your AI agent to handover for all questions about topics you don't want it to answer on.

2. Or, you can create a separate path in a chatflow where the user self-selects the non-AI topics and they never get connected with the bot.