Live Chat Channels Feature Comparison
Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.
Last updated
Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.
Last updated
Each of the live chat providers' integrations allows different functionality (depending on the respective provider's APIs), here you can see what you can do with each:
Conversational AI (AI replies directly to users)
Email ticket replies
Draft note replies
Triage compatible
Human handover (from user message)
Human handover (from button press)
Take control from AI (by replying)
Give control to AI (by macro/snippet)
Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger)
FAQ widget
Agent sidebar tool/co-pilot features
Suggested questions
All AI conversations visible
For full details on how to use each of these features check out the respective integrations pages:
If there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.