Live Chat Channels Feature Comparison

Each of the live chat providers’ integrations allows different functionality (depending on the respective provider’s APIs), here you can see what you can do with each:

Feature	Intercom	Zendesk Tickets	Zendesk Messaging	Gorgias	Freshdesk	Freshchat	HubSpot
Conversational AI (AI replies directly to users)	✅	✅	✅	✅	✅	✅	✅
Email ticket replies	✅	✅	✅	✅	✅		✅
Draft note replies	✅	✅		✅	✅	✅	✅
Triage compatible	✅	✅				✅	✅
Human handover (from user message)	✅	✅	✅	✅	✅	✅	✅
Human handover (from button press)	✅		✅		✅
Take control from AI (by replying)	✅	✅		✅	✅	✅	✅
Give control to AI (by macro/snippet)	✅	✅			✅	✅	✅
Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger)	✅	✅	✅	✅	✅	✅
Agent sidebar tool/co-pilot features	✅	✅	✅	✅	✅	✅
All AI conversations visible	✅	✅		✅	✅	✅	✅

For full details on how to use each of these features check out the respective integrations pages:

Intercom

Zendesk (Tickets)

Zendesk (Messaging)

HubSpot

Gorgias

Freshchat

Freshdesk

If there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.

Zoho (SalesIQ)Microsoft Teams

Welcome

Start here

Features

Security + Privacy

Account Management

Troubleshooting

FAQ

API Documentation