| Feature | Intercom | Zendesk Tickets | Zendesk Messaging | Gorgias | Freshdesk | Freshchat | HubSpot |
|---|---|---|---|---|---|---|---|
| Conversational AI (AI replies directly to users) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Email ticket replies | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Draft note replies | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Triage compatible | ✅ | ✅ | ✅ | ✅ | |||
| Human handover (from user message) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
| Human handover (from button press) | ✅ | ✅ | ✅ | ||||
| Take control from AI (by replying) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Give control to AI (by macro/snippet) | ✅ | ✅ | ✅ | ✅ | ✅ | ||
| Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger) | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| Agent sidebar tool/co-pilot features | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ | |
| All AI conversations visible | ✅ | ✅ | ✅ | ✅ | ✅ | ✅ |
Channels
Live Chat Channels Feature Comparison
Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.
Each of the live chat providers’ integrations allows different functionality (depending on the respective provider’s APIs), here you can see what you can do with each:
For full details on how to use each of these features check out the respective integrations pages:
If there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.