# Live Chat Channels Feature Comparison

Each of the live chat providers' integrations allows different functionality (depending on the respective provider's APIs), here you can see what you can do with each:

<table><thead><tr><th width="459">Feature</th><th width="102" data-type="checkbox">Intercom</th><th width="111" data-type="checkbox">Zendesk Tickets</th><th data-type="checkbox">Gorgias</th><th width="94" data-type="checkbox">Zendesk Mesaging</th><th data-type="checkbox">HubSpot</th><th data-type="checkbox">Freshchat</th><th data-type="checkbox">Freshdesk</th></tr></thead><tbody><tr><td>Conversational AI (AI replies directly to users)</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Email ticket replies</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td><td>false</td><td>true</td></tr><tr><td>Draft note replies</td><td>true</td><td>true</td><td>true</td><td>false</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Triage compatible</td><td>true</td><td>true</td><td>false</td><td>false</td><td>true</td><td>true</td><td>false</td></tr><tr><td>Human handover (from user message)</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Human handover (from button press)</td><td>true</td><td>false</td><td>false</td><td>true</td><td>false</td><td>false</td><td>true</td></tr><tr><td>Take control from AI (by replying)</td><td>true</td><td>true</td><td>true</td><td>false</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Give control to AI (by macro/snippet)</td><td>true</td><td>true</td><td>false</td><td>false</td><td>true</td><td>true</td><td>true</td></tr><tr><td>Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger)</td><td>true</td><td>true</td><td>true</td><td>true</td><td>false</td><td>true</td><td>true</td></tr><tr><td>Agent sidebar tool/co-pilot features</td><td>true</td><td>true</td><td>true</td><td>true</td><td>false</td><td>true</td><td>true</td></tr><tr><td>All AI conversations visible</td><td>true</td><td>true</td><td>true</td><td>false</td><td>true</td><td>true</td><td>true</td></tr></tbody></table>

For full details on how to use each of these features check out the respective integrations pages:

{% content-ref url="/pages/NHHoOGdjWYH4cW2hzx6u" %}
[Intercom](/features/channels/intercom.md)
{% endcontent-ref %}

{% content-ref url="/pages/HKnB0DnpGfjSUENFpLFj" %}
[Zendesk (Tickets)](/features/channels/zendesk/zendesk-tickets.md)
{% endcontent-ref %}

{% content-ref url="/pages/ru0YjWADorZdapFATyVG" %}
[Zendesk (Messaging)](/features/channels/zendesk/zendesk-messaging.md)
{% endcontent-ref %}

{% content-ref url="/pages/CMUhI3AiPKHnqS9FE23q" %}
[HubSpot](/features/channels/hubspot.md)
{% endcontent-ref %}

{% content-ref url="/pages/PR1loBzoXKKRKNQY5ptd" %}
[Gorgias](/features/channels/gorgias.md)
{% endcontent-ref %}

{% content-ref url="/pages/4wBi7WIBk1M8KceidJsx" %}
[Freshchat](/features/channels/freshchat.md)
{% endcontent-ref %}

{% content-ref url="/pages/CnQpoO7iiFKnv3WP80Ww" %}
[Freshdesk](/features/channels/freshdesk.md)
{% endcontent-ref %}

If there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.


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