Live Chat Channels Feature Comparison

Our live chat integrations with Intercom, Freshchat, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.

Each of the live chat providers' integrations allows different functionality (depending on the respective provider's APIs), here you can see what you can do with each:

Feature	Intercom	Zendesk Tickets	Gorgias	Zendesk Mesaging	HubSpot	Freshchat	Freshdesk
Conversational AI (AI replies directly to users)
Email ticket replies
Draft note replies
Triage compatible
Human handover (from user message)
Human handover (from button press)
Take control from AI (by replying)
Give control to AI (by macro/snippet)
Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger)
Agent sidebar tool/co-pilot features
All AI conversations visible

For full details on how to use each of these features check out the respective integrations pages:

IntercomZendesk (Tickets)Zendesk (Messaging)HubSpotGorgiasFreshchatFreshdesk

If there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.