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Available as an add-on for paid plans

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How to connect to Slack with My AskAI

  1. Sign in to your Slack Workspace as an admin
  2. Add My AskAI to your Slack to your Workspace

    Click below :point_down:
Add to Slack
  1. Get your My AskAI’s ID and API Key

    Go to Channels > Slack & Teams and click the Slack icon then copy your My AskAI’s ID and API Key.
  2. Add your My AskAI’s ID and API Key to Slack
    1. Select the My AskAI app within Slack
    2. Select ‘Connect My AskAI’
    3. Input the ID and API Key, from step 3, into the popup within Slack
    4. Select ‘Submit’ to save these settings
  3. Ask your first question with the /askAI command

    You and your team can start asking questions to your AI support agent in any channel with the /askAI command, followed by your question.
You can also use the /askAI-help command, for more help at any time. e.g. /askAI what is our refund policy?
You can then ask follow-up questions within the same Slack thread and start a conversation with your AskAI.

If you want to ask a question in a private channel, you need to add @askai to your channel. Just tag @askai and then select “Invite”.
Your Slack bot will not search your Slack history.
You can’t change the name of the Slack Bot from “My AskAI” currently.