Microsoft Teams

Connect your AI support agent to Microsoft Teams so your support team can get answers to questions from your knowledge base where they work, without having to CTRL+F anything in search.

Available as an add-on for paid plans

How to connect to Microsoft Teams

1. Add the My AskAI app to your Teams Workspace

This needs to be done by a Workspace Owner.

https://appsource.microsoft.com/en/product/office/WA200005660?tab=Overview

Add My AskAI to 'a team' and then add to any 'channel'.

1. Get your AskAI's ID and API Key

Go to Channels > Slack & Teams and click the Teams icon then copy your AskAI's ID and API Key.

1. Save your AskAI's ID and API Key within Teams

You should be automatically sent a welcome message.

If this doesn't appear type '@My AskAI Connect' in any channel.

1. Select 'Connect My AskAI' from the welcome message

2. Input the ID and API Key, from the last step, into the popup within Teams

3. Select 'Submit' to save these settings

If you see an issue with permissions or an error saying "The tenant admin disabled this bot", then you will need to approve the My AskAI with your Teams Organization. Please: Manage Apps > Search: My AskAI > Select 'My AskAI' > Select 'Permissions' > Scroll down to 'Org-wide permissions' > Select 'Review permissions and consent'. You will then have to log in with your Microsoft account and approve the My AskAI app. It's been unhelpfully named, by Microsoft, as 'msbtteambtbotbtc3fe79' within the permissions screen.

1. Ask your first question with the @My AskAI command

You and your team can start asking questions to your AI support agent in any channel with the @My AskAI command, followed by your question.

e.g. @My AskAI what is our refund policy?

If you want to ask a private question you can add My AskAI to a private Chat.

Your Teams bot will not search your Teams history.