LogoLogo
Create free AI agent
  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI Customer Support Agent?
      • 💪What are the benefits of using My AskAI?
      • 🤔Who is this for?
    • 🏗️Create your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍️Shopify
      • 💬Zendesk
    • 📼Full product demo
    • ⏲️How long does it take to set-up?
    • 📺Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • 🤝Human handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • 🔑Authorizations
    • 🛍️Shopify
    • 👤User data API and API actions
      • 👤User Data API setup
    • ✏️Improve + Custom answers
    • 🎯Guidance
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • 💡Insights
      • 🔔Conversation insight notifications
    • 👯Team access
    • 📨Email assistant
    • 📩Lead (Email) Capture
    • 🎨Customization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • 👣Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • 💲Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • 🦸‍♀️Your profile
      • Changing your email
      • Close your account
    • 💳Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍🤝‍🧑User access
      • Setting a Password for Your Account
      • Reset login password
    • 🤑Affiliate program
    • 💼Reselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐢Slow responses
    • 💬Chat bubble not visible
    • 🤷‍♀️Why can't it answer?
    • 🗝️Login
    • 😕Website not added
    • 🗣️Issue connecting your live chat widget
    • 🤦‍♂️Oops there has been an error
  • FAQ
    • 🪖General
      • 🧪How can I test my AI agent without it responding to customers?
      • 📱Can I use the AI agent within a mobile app?
      • 🥫Can I add macros, canned or stock responses to my AI agent?
      • 👯Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • 🤪Can I give my agent a personality, adjust the tone or customize the prompt?
      • 🤓Does it get smarter the more conversations it has?
      • 🤔Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • 🤷‍♂️What if it can't answer?
      • 👃Will it make things up?
      • 💡Feature suggestions
      • 🎏Answer streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • 👨‍🔬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • 🤔How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
Powered by GitBook
On this page

Was this helpful?

  1. Features
  2. Channels

Microsoft Teams

Connect your AI support agent to Microsoft Teams so your support team can get answers to questions from your knowledge base where they work, without having to CTRL+F anything in search.

PreviousSlackNextZapier

Last updated 6 months ago

Was this helpful?

Available as an add-on for paid plans

How to connect to Microsoft Teams

  1. Add the My AskAI app to your Teams Workspace

This needs to be done by a Workspace Owner.

Add My AskAI to 'a team' and then add to any 'channel'.

  1. Get your AskAI's ID and API Key

Go to Channels > Slack & Teams and click the Teams icon then copy your AskAI's ID and API Key.

  1. Save your AskAI's ID and API Key within Teams

You should be automatically sent a welcome message.

If this doesn't appear type '@My AskAI Connect' in any channel.

  1. Select 'Connect My AskAI' from the welcome message

  2. Input the ID and API Key, from the last step, into the popup within Teams

  3. Select 'Submit' to save these settings

  1. Ask your first question with the @My AskAI command

You and your team can start asking questions to your AI support agent in any channel with the @My AskAI command, followed by your question.

e.g. @My AskAI what is our refund policy?

If you want to ask a private question you can add My AskAI to a private Chat.

Your Teams bot will not search your Teams history.

If you see an issue with permissions or an error saying "The tenant admin disabled this bot", then you will need to approve the My AskAI with your Teams Organization. Please: > Search: My AskAI > Select 'My AskAI' > Select 'Permissions' > Scroll down to 'Org-wide permissions' > Select 'Review permissions and consent'. You will then have to log in with your Microsoft account and approve the My AskAI app. It's been unhelpfully named, by Microsoft, as 'msbtteambtbotbtc3fe79' within the permissions screen.

🔌
https://appsource.microsoft.com/en/product/office/WA200005660?tab=Overview
Manage Apps