# FAQ

- [General](/faq/general.md)
- [How do I make the AI agent more "human"?](/faq/general/how-do-i-make-the-ai-agent-more-human.md)
- [How can I test my AI agent without it responding to customers?](/faq/general/how-can-i-test-my-ai-agent-without-it-responding-to-customers.md)
- [Can I use the AI agent within a mobile app?](/faq/general/can-i-use-the-ai-agent-within-a-mobile-app.md)
- [Can I add macros, canned or stock responses to my AI agent?](/faq/general/can-i-add-macros-canned-or-stock-responses-to-my-ai-agent.md)
- [Can I have multiple AI agents, multiple brands or multiple knowledge bases?](/faq/general/can-i-have-multiple-ai-agents-multiple-brands-or-multiple-knowledge-bases.md)
- [Can I route tickets to different agents?](/faq/general/can-i-route-tickets-to-different-agents.md)
- [Can I give my agent a personality, adjust the tone or customize the prompt?](/faq/general/can-i-give-my-agent-a-personality-adjust-the-tone-or-customize-the-prompt.md)
- [Does it get smarter the more conversations it has?](/faq/general/does-it-get-smarter-the-more-conversations-it-has.md)
- [Which messages will my AI agent respond to?](/faq/general/which-messages-will-my-ai-agent-respond-to.md): Your AI agent can't respond to everything (right now).
- [What are your social accounts?](/faq/general/what-are-your-social-accounts.md)
- [What is the difference between My AskAI and My AskAI Classic?](/faq/general/what-is-the-difference-between-my-askai-and-my-askai-classic.md): We recently launched our new version of My AskAI specifically focussed on Customer Support, here are some of the differences to help you decide whether to use New or Classic My AskAI.
- [Will it answer questions about competitors' products?](/faq/general/will-it-answer-questions-about-competitors-products.md): Your My AskAI is specifically controlled so it doesn't have any external information to answer questions.
- [What if it can't answer?](/faq/general/what-if-it-cant-answer.md): Your My AskAI won't be able to answer if you haven't given it the knowledge (content) it needs.
- [Will it make things up?](/faq/general/will-it-make-things-up.md): "Hallucinations" i.e. making things up is a big problem with AI, but you don't have to worry about it with AskAI.
- [Feedback, feature requests and suggestions](/faq/general/feedback-feature-requests-and-suggestions.md): We love hearing what you want us to build next with My AskAI, we want you to continue telling us, so we can build better and better products.
- [Answer streaming](/faq/general/answer-streaming.md): My AskAI does not currently support answer or response streaming in the UI or via API.
- [Temperature](/faq/general/temperature.md): AI "Temperature" controls the variability of your answers when asked the same question, here's why we don't recommend changing it.
- [My AskAI vs Fine-tuning](/faq/general/my-askai-vs-fine-tuning.md): Your AI support agent isn't built using "fine-tuning", but "embeddings", another AI technique.
- [My AskAI vs ChatGPT](/faq/general/my-askai-vs-chatgpt.md): What is the difference between My AskAI and ChatGPT?
- [How can I test the accuracy of my AI agent's answers?](/faq/general/how-can-i-test-the-accuracy-of-my-ai-agents-answers.md)
- [(Large Language Models) LLMs](/faq/general/large-language-models-llms.md): Which model or (Large Language Model) LLM does My AskAI use?
- [Can I use my own OpenAI assistant or Custom GPT?](/faq/general/can-i-use-my-own-openai-assistant-or-custom-gpt.md)
- [Do you offer a SLA or uptime guarantee?](/faq/general/do-you-offer-a-sla-or-uptime-guarantee.md)
- [Do you have any rate limits for conversations for your AI agent?](/faq/general/do-you-have-any-rate-limits-for-conversations-for-your-ai-agent.md)
- [Does the AI agent use the ticket or conversation history when responding?](/faq/general/does-the-ai-agent-use-the-ticket-or-conversation-history-when-responding.md)
- [How do you manage spam tickets, chats or conversations?](/faq/general/how-do-you-manage-spam-tickets-chats-or-conversations.md)