How can I test the accuracy of my AI agent's answers?
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The best way to validate, verify or test the accuracy of your AI agent's answers/responses is to try it out by adding your knowledge and then asking questions in your Dashboard.
Take a set of questions or tickets that have been provided to your support before (we'd recommend 50-150) and then enter them and see how your AI support agent responds.
If you share these questions via a spreadsheet with us (via live chat), we can also run them as a "batch" for you and share the results for you to review.
Another, if you are using our integrations for , or are to use "Note" or "Comment" replies within those tools so you can see how the AI would respond without it responding directly to a customer.