✅How can I test the accuracy of my AI agent's answers?

The best way to validate, verify or test the accuracy of your AI agent's answers/responses is to try it out by adding your knowledge and then asking questions in the Chat playground within your Dashboard.

Take a set of questions or tickets that have been provided to your support before (we'd recommend 50-150) and then enter them and see how your AI support agent responds.

If you share these questions via a spreadsheet with us (via live chat), we can also run them as a "batch" for you and share the results for you to review.

Another, if you are using our integrations for Intercom, Zendesk or HubSpot are to use "Note" or "Comment" replies within those tools so you can see how the AI would respond without it responding directly to a customer.