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The best way to validate, verify or test the accuracy of your AI agent’s answers/responses is to try it out by adding your knowledge and then asking questions in your Dashboard. Take a set of questions or tickets that have been provided to your support before (we’d recommend 50-150) and then enter them and see how your AI support agent responds. You can do this in Test. Also, if you are using our integrations for Intercom, Zendesk or HubSpot are to use “Note” or “Comment” replies within those tools so you can see how the AI would respond without it responding directly to a customer.