# Can I add macros, canned or stock responses to my AI agent?

### Can I add macros, canned or stock responses, as a knowledge source?

Most customer support platforms offer the ability to create "macros", canned responses or stock responses.

If you use these often, you may want to add them as a knowledge source to your AI agent to help improve responses.

To do this, there are a few options:

1. If you are using Zendesk, and have connected your Zendesk account, you can import your Zendesk Macros as [Custom Answers](/features/improve.md#custom-answers) by going to the Knowledge page of your Dashboard and clicking "**Import Macros**".
2. If you want the AI to use the responses verbatim (exactly as written), then you should add them as [Custom Answers](/features/improve.md#how-do-i-create-a-custom-answer).
3. If you want the AI to just refer to them as another knowledge source, and you don't need the responses to be exactly as written, then you can create and upload a document with the macros in it. \
   \
   You can then add this as a knowledge source either by uploading directly as a file, or (more efficiently) by adding as a synced Google Doc with our [Connections](/features/connections.md).

If you have a large number of macros that need to be added, get in touch with us via our chat and we will help you to import them from your existing platform.

### How can I export my macros, canned or stock responses from my existing tool?

If you need to export your macros from your existing support platform, you can follow these respective guides:

* [Zendesk](https://support.zendesk.com/hc/en-us/community/posts/4409506817178-How-to-export-Zendesk-macros-into-a-spreadsheet)
* [Freshdesk](https://partnersupport.freshworks.com/support/solutions/articles/50000004892-exporting-importing-canned-responses)
* Intercom (no automated export available - manual only)
* HubSpot (no automated export available - manual only)
* [Gorgias](https://docs.gorgias.com/en-US/import-and-export-macros-207786)


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