# Does the AI agent use the ticket or conversation history when responding? Your AI agent will use previous messages within the same ticket or conversation in order to provide context for its answers. {% hint style="info" %} Your AI agent will not use context from other tickets or conversations with that user, only the current ticket or conversation history. {% endhint %} If the conversation or ticket period exceeds an hour then the "memory" is reset. If the conversation or ticket thread exceeds 6 user messages then earlier information may not be retained as accurately. On average, across all clients we see conversation and ticket depths are significantly shorter than this. If this is an issue for your use case, get in touch with us by asking to "Talk to a person" in our chat. ### Does the AI agent have memory? Yes, your AI agent will remember conversations and tickets as they progress, so it will be able to answer and refer back to parts of the previous conversation. What it doesn't have is memory across different tickets/conversations, so it won't take into consideration other tickets they are involved in. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.myaskai.com/faq/general/does-the-ai-agent-use-the-ticket-or-conversation-history-when-responding.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.