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  • Welcome
    • ๐Ÿ‘‹Welcome to My AskAI
  • START HERE
    • ๐Ÿคทโ€โ™‚๏ธWhat is an AI Customer Support Agent?
      • ๐Ÿ’ชWhat are the benefits of using My AskAI?
      • ๐Ÿค”Who is this for?
    • ๐Ÿ—๏ธCreate your AI support agent
    • โž•Add your AI agent to your website
      • โž•WordPress
      • ๐Ÿ›๏ธShopify
      • ๐Ÿ’ฌZendesk
    • ๐Ÿ“ผFull product demo
    • โฒ๏ธHow long does it take to set-up?
    • ๐Ÿ“บVideo tutorials
    • โญReviews
    • ๐Ÿ†˜Support
  • Features
    • โ“AI answers on your content
    • ๐ŸคHuman handover
    • ๐Ÿ”ŒChannels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • โ˜๏ธConnections
      • ๐Ÿ”‘Authorizations
    • ๐Ÿ›๏ธShopify
    • ๐Ÿ‘คUser data API and API actions
      • ๐Ÿ‘คUser Data API setup
    • โœ๏ธImprove + Custom answers
    • ๐Ÿ”“Private (Internal) mode
    • ๐Ÿ“‚File uploads
    • ๐Ÿ”SiteSync โ€” Adding & syncing your website content
    • ๐Ÿ’กInsights
      • ๐Ÿ””Conversation insight notifications
    • ๐Ÿ‘ฏTeam access
    • ๐Ÿ“จEmail assistant
    • ๐Ÿ“ฉLead (Email) Capture
    • ๐ŸŽจCustomization
    • ๐Ÿ”Site search
    • ๐Ÿ‘Conversation ratings (CSAT)
    • ๐ŸŒLanguages and Localization
    • โšกStarter actions
    • โ—ป๏ธRemove branding
  • SECURITY + PRIVACY
    • ๐Ÿ”Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • ๐Ÿ‘ฃPrivacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • ๐Ÿ’ฒPricing + plans
    • ๐ŸงฑLimits
      • Exceeding limits
      • Conversations
    • ๐Ÿฆธโ€โ™€๏ธYour profile
      • Changing your email
      • Close your account
    • ๐Ÿ’ณBilling
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘User access
      • Setting a Password for Your Account
      • Reset login password
    • ๐Ÿค‘Affiliate program
    • ๐Ÿ’ผReselling + Whitelabelling
  • TROUBLESHOOTING
    • ๐ŸขSlow responses
    • ๐Ÿ’ฌChat bubble not visible
    • ๐Ÿคทโ€โ™€๏ธWhy can't it answer?
    • ๐Ÿ—๏ธLogin
    • ๐Ÿ˜•Website not added
    • ๐Ÿ—ฃ๏ธIssue connecting your live chat widget
    • ๐Ÿคฆโ€โ™‚๏ธOops there has been an error
  • FAQ
    • ๐Ÿช–General
      • ๐ŸงชHow can I test my AI agent without it responding to customers?
      • ๐Ÿ“ฑCan I use the AI agent within a mobile app?
      • ๐ŸฅซCan I add macros, canned or stock responses to my AI agent?
      • ๐Ÿ‘ฏCan I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • ๐ŸคชCan I give my agent a personality, adjust the tone or customize the prompt?
      • ๐Ÿค“Does it get smarter the more conversations it has?
      • ๐Ÿค”Which messages will my AI agent respond to?
      • ๐ŸฆWhat are your social accounts?
      • โš–๏ธWhat is the difference between My AskAI and My AskAI Classic?
      • ๐Ÿ™…Will it answer questions about competitors' products?
      • โ™ป๏ธMy website has dynamic content, can I use My AskAI?
      • ๐Ÿคทโ€โ™‚๏ธWhat if it can't answer?
      • ๐Ÿ‘ƒWill it make things up?
      • ๐Ÿ’กFeature suggestions
      • ๐ŸŽAnswer streaming
      • ๐ŸŒก๏ธTemperature
      • ๐Ÿ’‡โ€โ™‚๏ธMy AskAI vs Fine-tuning
      • ๐Ÿค–My AskAI vs ChatGPT
      • โœ…How can I test the accuracy of my AI agent's answers?
      • ๐Ÿ“š(Large Language Models) LLMs
      • ๐Ÿ‘จโ€๐Ÿ”ฌAlgorithm change log
      • โœ๏ธCan I use my own OpenAI assistant or Custom GPT?
      • ๐Ÿค”How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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  • TL;DR
  • My paid classic account is not being recognized in the new dashboard, what do I do?

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  1. FAQ
  2. General

What is the difference between My AskAI and My AskAI Classic?

We recently launched our new version of My AskAI specifically focussed on Customer Support, here are some of the differences to help you decide whether to use New or Classic My AskAI.

TL;DR

If you are looking for the TL;DR, here it is:

If you want a stunning AI support chatbot widget for your site that'll give you insights of how to better build your product and business, you want our new Customer Support product, for everything else, there's Classic.

My paid classic account is not being recognized in the new dashboard, what do I do?

Our Classic and Customer Support products are separate subscriptions, you can continue to use your Classic subscription by choosing "My AskAI Classic" in the Customer Support product menu, above "Account Settings". If you would like to switch your Classic subscription to the Customer Support product, let us know at team@myaskai.com and we can move you over.

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Last updated 1 year ago

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