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  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • ðŸĪ·â€â™‚ïļWhat is an AI Customer Support Agent?
      • 💊What are the benefits of using My AskAI?
      • ðŸĪ”Who is this for?
    • 🏗ïļCreate your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍ïļShopify
      • 💎Zendesk
    • 📞Full product demo
    • âēïļHow long does it take to set-up?
    • 📚Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • ðŸĪHuman handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁ïļConnections
      • 🔑Authorizations
    • 🛍ïļShopify
    • ðŸ‘ĪUser data API and API actions
      • ðŸ‘ĪUser details API specification
    • ✏ïļImprove + Custom answers
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • ðŸ’ĄInsights
      • 🔔Conversation insight notifications
    • ðŸ‘ŊTeam access
    • ðŸ“ĻEmail assistant
    • ðŸ“ĐLead (Email) Capture
    • ðŸŽĻCustomization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • â—ŧïļRemove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • ðŸ‘ĢPrivacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • ðŸ’ēPricing + plans
    • ðŸ§ąLimits
      • Exceeding limits
      • Conversations
    • ðŸĶļ‍♀ïļYour profile
      • Changing your email
      • Close your account
    • ðŸ’ģBilling
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍ðŸĪâ€ðŸ§‘User access
      • Setting a Password for Your Account
      • Reset login password
    • ðŸĪ‘Affiliate program
    • 💞Reselling + Whitelabelling
  • TROUBLESHOOTING
    • ðŸĒSlow responses
    • 💎Chat bubble not visible
    • ðŸĪ·â€â™€ïļWhy can't it answer?
    • 🗝ïļLogin
    • 😕Website not added
    • ðŸ—ĢïļIssue connecting your live chat widget
    • ðŸĪĶ‍♂ïļOops there has been an error
  • FAQ
    • 🊖General
      • ðŸ“ąCan I use the AI agent within a mobile app?
      • ðŸĨŦCan I add macros, canned or stock responses to my AI agent?
      • ðŸ‘ŊCan I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • ðŸĪŠCan I give my agent a personality, adjust the tone or customize the prompt?
      • ðŸĪ“Does it get smarter the more conversations it has?
      • ðŸĪ”Which messages will my AI agent respond to?
      • ðŸĶWhat are your social accounts?
      • ⚖ïļWhat is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • â™ŧïļMy website has dynamic content, can I use My AskAI?
      • ðŸĪ·â€â™‚ïļWhat if it can't answer?
      • 👃Will it make things up?
      • ðŸ’ĄFeature suggestions
      • 🎏Answer streaming
      • ðŸŒĄïļTemperature
      • 💇‍♂ïļMy AskAI vs Fine-tuning
      • ðŸĪ–My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • ðŸ‘Ļ‍🔎Algorithm change log
      • ✏ïļCan I use my own OpenAI assistant or Custom GPT?
      • ðŸĪ”How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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  • TL;DR
  • My paid classic account is not being recognized in the new dashboard, what do I do?

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  1. FAQ
  2. General

What is the difference between My AskAI and My AskAI Classic?

We recently launched our new version of My AskAI specifically focussed on Customer Support, here are some of the differences to help you decide whether to use New or Classic My AskAI.

TL;DR

If you are looking for the TL;DR, here it is:

If you want a stunning AI support chatbot widget for your site that'll give you insights of how to better build your product and business, you want our new Customer Support product, for everything else, there's Classic.

My paid classic account is not being recognized in the new dashboard, what do I do?

Our Classic and Customer Support products are separate subscriptions, you can continue to use your Classic subscription by choosing "My AskAI Classic" in the Customer Support product menu, above "Account Settings". If you would like to switch your Classic subscription to the Customer Support product, let us know at team@myaskai.com and we can move you over.

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Last updated 1 year ago

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