# Zendesk

There are 3 ways you can add your AI customer service agent to Zendesk depending on your setup:

1. If you use Zendesk Ticketing (questions via email or form), you can use our Zendesk Tickets integration:

{% content-ref url="/pages/HKnB0DnpGfjSUENFpLFj" %}
[Zendesk (Tickets)](/features/channels/zendesk/zendesk-tickets.md)
{% endcontent-ref %}

See the Tickets app in the Zendesk marketplace:

{% embed url="<https://www.zendesk.co.uk/marketplace/apps/support/1058614/my-askai-for-support/>" %}

2. If you use Zendesk's Messenger, then you can use our Zendesk Messenger integration:

{% content-ref url="/pages/ru0YjWADorZdapFATyVG" %}
[Zendesk (Messaging)](/features/channels/zendesk/zendesk-messaging.md)
{% endcontent-ref %}

See the Messenger app in the Zendesk marketplace:

{% embed url="<https://www.zendesk.co.uk/marketplace/apps/messaging/139/my-askai/>" %}

3. Tag your tickets automatically with AI with our tagging app:

{% content-ref url="/pages/NrggGbQYzl9OXVdWU08Y" %}
[Zendesk (Tagging)](/features/channels/zendesk/zendesk-tagging.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.myaskai.com/features/channels/zendesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.