Human Handover Workflows
How can I run a workflow after a human handover in Intercom?
To run a workflow after a human handover in Intercom:
Create a new workflow by going to ‘+ New workflow’ > ‘Start from scratch’ > ‘Customer sends any message’

Set the Trigger rule to ‘Leads and Users’ and any relevant channels for your business

Create two paths:
Path 1: Wait and Check
Set a Wait action for 1 minute
Create a Branches action with the following conditions:
IF: Conversation tag is
AI human handover
AND conversation state = "is not closed"
AND (Optional) Team assigned is not your human agent's team
ELSE: End the workflow

Path 2: Assign to Team
Assign the conversation to your human team
Finally, set the new workflow live and your handover will automatically take place.
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