Exceeding limits

Find out what happens when you go over your conversation limit within a month on your AI support agent.

What happens if I go over or exceed my monthly conversation quota, limit or allowance?

Pro Plan

If you are on a Pro plan, then you have "Flex" turned pricing turned on (this cannot be turned off).

Flex allows your AI agent to continue responding when you go beyond your conversation limits, each conversation beyond your account limit is charged at $0.10 and is charged in the next month's invoice or on cancellation.

Can I disable Flex?

You cannot disable flex pricing.

Can I limit the number of conversations asked by employees?

There are no ways to currently limit conversations from employees, if this is an issue for you, please contact us via chat.

Where can I view my current month's conversation usage?

You can view your current month's conversation usage by going to Account Settings, from here you will see how many conversations you have consumed in the current month and any additional costs for overages.

In your 30 day trial, there is no limit to the number of conversations.