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  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • ðŸĪ·â€â™‚ïļWhat is an AI Customer Support Agent?
      • 💊What are the benefits of using My AskAI?
      • ðŸĪ”Who is this for?
    • 🏗ïļCreate your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍ïļShopify
      • 💎Zendesk
    • 📞Full product demo
    • âēïļHow long does it take to set-up?
    • 📚Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • ðŸĪHuman handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁ïļConnections
      • 🔑Authorizations
    • 🛍ïļShopify
    • ðŸ‘ĪUser data API and API actions
      • ðŸ‘ĪUser details API specification
    • ✏ïļImprove + Custom answers
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • ðŸ’ĄInsights
      • 🔔Conversation insight notifications
    • ðŸ‘ŊTeam access
    • ðŸ“ĻEmail assistant
    • ðŸ“ĐLead (Email) Capture
    • ðŸŽĻCustomization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • â—ŧïļRemove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • ðŸ‘ĢPrivacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • ðŸ’ēPricing + plans
    • ðŸ§ąLimits
      • Exceeding limits
      • Conversations
    • ðŸĶļ‍♀ïļYour profile
      • Changing your email
      • Close your account
    • ðŸ’ģBilling
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍ðŸĪâ€ðŸ§‘User access
      • Setting a Password for Your Account
      • Reset login password
    • ðŸĪ‘Affiliate program
    • 💞Reselling + Whitelabelling
  • TROUBLESHOOTING
    • ðŸĒSlow responses
    • 💎Chat bubble not visible
    • ðŸĪ·â€â™€ïļWhy can't it answer?
    • 🗝ïļLogin
    • 😕Website not added
    • ðŸ—ĢïļIssue connecting your live chat widget
    • ðŸĪĶ‍♂ïļOops there has been an error
  • FAQ
    • 🊖General
      • ðŸ“ąCan I use the AI agent within a mobile app?
      • ðŸĨŦCan I add macros, canned or stock responses to my AI agent?
      • ðŸ‘ŊCan I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • ðŸĪŠCan I give my agent a personality, adjust the tone or customize the prompt?
      • ðŸĪ“Does it get smarter the more conversations it has?
      • ðŸĪ”Which messages will my AI agent respond to?
      • ðŸĶWhat are your social accounts?
      • ⚖ïļWhat is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • â™ŧïļMy website has dynamic content, can I use My AskAI?
      • ðŸĪ·â€â™‚ïļWhat if it can't answer?
      • 👃Will it make things up?
      • ðŸ’ĄFeature suggestions
      • 🎏Answer streaming
      • ðŸŒĄïļTemperature
      • 💇‍♂ïļMy AskAI vs Fine-tuning
      • ðŸĪ–My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • ðŸ‘Ļ‍🔎Algorithm change log
      • ✏ïļCan I use my own OpenAI assistant or Custom GPT?
      • ðŸĪ”How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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  1. TROUBLESHOOTING

Issue connecting your live chat widget

Here we cover common questions and fixes for issues connecting your live chat provider (excluding Intercom, HubSpot and Zendesk), to your AI agent using our human handover feature.

Why don't I have to provide any login credentials for my chat provider?

We don't need your live chat (except for Intercom, Hubspot and Zendesk) credentials for our 'Human Handover' integration.

What happens is, we hide your existing chat widget on your site (once you've added your AI support agent). Then, if someone wants to speak to your team, they select "Speak to a person" and we show your chat widget and hide your AI support agent.

If you go into your Dashboard (for your new AI support agent) then you can see this in action.

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Last updated 5 months ago

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