# Issue connecting your live chat widget ## Why don't I have to provide any login credentials for my chat provider? We don't need your live chat (except for Intercom, Hubspot and Zendesk) credentials for our 'Human Handover' integration. What happens is, we hide your existing chat widget on your site (once you've added your AI support agent). Then, if someone wants to speak to your team, they select "Speak to a person" and we show your chat widget and hide your AI support agent. If you go into your Dashboard (for your new AI support agent) then you can see this in action. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.myaskai.com/troubleshooting/issue-connecting-your-live-chat-widget.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.