Customization
You can customize almost everything on your AI support agent to match your brand, from colours and questions to the way your AI agent behaves when a user lands on your site.
Last updated
Was this helpful?
You can customize almost everything on your AI support agent to match your brand, from colours and questions to the way your AI agent behaves when a user lands on your site.
Last updated
Was this helpful?
These Customizations are only available in the My AskAI widget, if you are using our , or integrations you will have to customize your widget within their respective platforms.
You can customize your AI agent to match your business brand with just a few clicks, just head to AI agent setup > Customization:
These are the questions your customers and visitors will see when they first see your widget, you could make them your most common questions or questions you want them to ask or even to direct them to something topical for your company.
This is the name that will appear at the top of your AI agent, followed by "support assistant", it is also used so your AI knows who it works for!
This will be used for your AI's logo when it interacts with your customer or visitor.
This is the colour that will be used for your widget's menu bar, user icon and fonts.
This is the first message a customer or visitor sees when they open your widget, you could use it to say hello, to give the user a little more information or tell them what sorts of things they should ask your AI chatbot.
To tweak how your widget behaves, go to Channels > Add to your website:
Pulsate: Your chat icon will "pulse" in the bottom corner of the page for 10 seconds (or until opened), to draw more attention to it, again this will only be for 1st-time visitors.
Animated chat icon: Your chat icon will have a subtle animation, again to draw attention to it for the user.
Chat icon color: Edit the color of the chat icon to match your brand, just choose your HEX code.
Live chat widget visibility: You can choose if you want us to hide your live chat widget by default, until someone asks to talk to a person with your AskAI.
You can modify the tone or the way the AI responds by using our "Custom Instructions" feature.
To do this go to your Dashboard > AI agent setup > Customization > Custom Instructions then enter your instructions to the AI.
Adding instructions here will modify how your AI agent is able to respond.
You will likely need to experiment with wording to get the responses you desire.
This is particularly useful if you want to modify the way the bot responds in certain situations e.g.
"Always ask for a reason or feedback when the user asks to cancel"
If the instructions you provide conflict with the AI agent's core instructions, they may be ignored.
Currently, you cannot modify or style the CSS of the My AskAI widget, please get in touch with us via chat if you have a specific requirement you'd like to discuss.
You can also if you want for $49/mo.
