SiteSync — Adding & syncing your website content
My AskAI's SiteSync feature ensures that your AI agent is always automatically up to date with your website and help documentation.
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My AskAI's SiteSync feature ensures that your AI agent is always automatically up to date with your website and help documentation.
Last updated
Was this helpful?
Each fortnight (2 weeks) we re-scrape your webpages (looking for any new ones in the process) and add them to your AI agent to ensure the AI's content is always up to date.
On all paid plans there is no limit (subject to fair use) to the number of pages that are added and by default we will look for up to 2,500 pages per site.
Essentials
Unlimited
Pro
Unlimited
Enterprise
Unlimited
Yes, all paid plans allow you to add additional sub-domains and sites.
Just enter your site URL and click "Add new site".
To see the pages added, just click on each URL in your Website Content section and you'll see a pop-up with a list of all the webpages from that URL
Yes, you can add individual webpages. Just go to your Dashboard > AI Agent setup > Knowledge then click on the domain you want to add the site to, and at the top of the pop-up you will see an option to add a new page (we'll check for duplicates too so you don't add multiple versions of the same page).
The webpage(s) will then be included in any future site syncs.
Yes, you can update webpages at any time, just go to your Dashboard > AI agent setup > Knowledge then click on the domain that has the individual page you want to refresh, then from the pop-up, find the page you want to refresh and click the refresh icon next to the page, we'll then force a manual re-sync of that page.
Yes, you can hide or delete individual webpage(s) from the AI agent to prevent it from training on them. To do this, go to your Dashboard > Knowledge, then click on the domain that has the individual page/URL you want to delete, then from the pop-up, find the page you want to delete and click the "Visible" toggle button, it will then move to "Hidden".
This will mean that the page/URL will no longer be used to answer customer/user questions.
If you have removed the page from your site permanently, then use the trash can icon to delete the page.
To see when a piece of content was last synced (i.e. when the content was last added to your AI agent), go to your Dashboard > Knowledge, then select your Knowledge source (either website domain or knowledge connection).
When you click into this, next to each piece of knowledge (file or webpage) you should see a "last sync" date.
Yes, you can exclude certain sites, sub-folders, directories or pages.
To change or delete the website that has been added to your AI agent, click the trash can icon next to the site you wish to remove.
If you want to exclude certain sites or pages from your crawl, please email us with the sub-folders to be included or excluded e.g. Exclude: OR Include: .
