🔁SiteSync — Adding & syncing your website content
My AskAI's SiteSync feature ensures that your AI agent is always automatically up to date with your website and help documentation.
Each week we re-scrape your webpages (looking for any new ones in the process) and add them to your AI agent to ensure the AI's content is always up to date.
How many pages do you add?
On all paid plans there is no limit (subject to fair use) to the number of pages that are added and by default we will look for up to 2,500 pages per site.
Free plans are limited to 500 pages.
| Plan | Page Limit |
|---|---|
Free | 500 |
Essentials | Unlimited |
Pro | Unlimited |
Enterprise | Unlimited |
Can I add more subdomains or sites?
Yes, all paid plans allow you to add additional sub-domains and sites, free plans are limited to one site.
Just enter your site URL and click "Add new site".
How do I see which pages have been added to my AI support agent?
To see the pages added, just click on each URL in your Website Content section and you'll see a pop-up with a list of all the webpages from that URL
Can I add individual webpages to my AI support agent?
Yes, you can add individual webpages. Just go to your Dashboard > Chatbot setup > Knowledge then click on the domain you want to add the site to, and at the top of the pop-up you will see an option to add a new page (we'll check for duplicates too so you don't add multiple versions of the same page).
The webpage(s) will then be included in any future site syncs.
Can I refresh or update webpages before the weekly sync?
Yes, you can update webpages at any time, just go to your Dashboard > Chatbot setup > Knowledge then click on the domain that has the individual page you want to refresh, then from the pop-up, find the page you want to refresh and click the refresh icon next to the page, we'll then force a manual re-sync of that page.
Can I delete individual webpages?
Yes, you can delete individual webpages. To delete individual pages just go to your Dashboard > Chatbot setup > Knowledge then click on the domain that has the individual page you want to delete, then from the pop-up, find the page you want to delete and click the trash can icon next to the page, we'll then remove that page from your sync.
Can I exclude certain sites or pages?
If you want to exclude certain sites or pages from your crawl, please get in touch with us via our chat.
How can I change or remove the website it has crawled?
To change or delete the website that has been added to your AI agent, click the trash can icon next to the site you wish to remove.
If you only have one site, then add your new site first, then a trash can icon will appear next to the original site, allowing you to delete it.
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