User data API and API actions
Looking to connect your AI agent to your back-end databases or let the agent take actions automatically? Now you can
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Looking to connect your AI agent to your back-end databases or let the agent take actions automatically? Now you can
Last updated
Was this helpful?
Initially, your AI agent will be limited to answering questions based on the static knowledge you have provided to it.
However, you can give your AI agent additional background and context to answer user queries by connecting your back-end or user databases via API.
As a result, your AI agent will be able to understand who it is talking to and answer specific questions about their account e.g.
Where is my order?
When can I expect delivery?
Do you have x in stock?
To set this up, we will provide you with a simple API schema that you will pass information about the user the AI is currently talking to.
Or, if you have a Shopify store, you can connect it using our .
To set this up, follow the instructions .
No, there is no risk of user information being shared across users.
Because of the way our architecture is set up (using silos) there is no risk of "cross-talk" whereby a user asks a question and gets an answer from another user's data.
Yes, your AI agent can take API actions automatically.
If you are looking for your AI agent to automatically do things like:
Refund orders
Let users change their address
Amend orders
All via API, to get this set up, contact our team via live chat by typing "Talk to a person".
You can use the User Data API with the following integrations:
Zendesk Tickets (not Messaging)
Intercom
Gorgias Tickets (not Messaging)
HubSpot
Freshdesk (not Freshchat)
If you require user data for Zendesk Messaging, Gorgias Messaging or Freshchat, please get in touch with us via our Chat and asking to "Talk to a person".