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  • Welcome
    • 👋Welcome to My AskAI
  • START HERE
    • 🤷‍♂️What is an AI Customer Support Agent?
      • 💪What are the benefits of using My AskAI?
      • 🤔Who is this for?
    • 🏗️Create your AI support agent
    • ➕Add your AI agent to your website
      • ➕WordPress
      • 🛍️Shopify
      • 💬Zendesk
    • 📼Full product demo
    • ⏲️How long does it take to set-up?
    • 📺Video tutorials
    • ⭐Reviews
    • 🆘Support
  • Features
    • ❓AI answers on your content
    • 🤝Human handover
    • 🔌Channels
      • Slack
      • Microsoft Teams
      • Zapier
      • Zendesk
        • Zendesk (Messaging)
        • Zendesk (Tickets)
        • Zendesk (Tagging + Sentiment)
      • Intercom
        • Human Handover Workflows
      • Freshchat
      • Freshdesk
      • Gorgias
      • HubSpot
      • Chrome Extension
      • Zoho (SalesIQ)
      • Live Chat Channels Feature Comparison
    • ☁️Connections
      • 🔑Authorizations
    • 🛍️Shopify
    • 👤User data API and API actions
      • 👤User Data API setup
    • ✏️Improve + Custom answers
    • 🎯Guidance
    • 🔓Private (Internal) mode
    • 📂File uploads
    • 🔁SiteSync — Adding & syncing your website content
    • 💡Insights
      • 🔔Conversation insight notifications
    • 👯Team access
    • 📨Email assistant
    • 📩Lead (Email) Capture
    • 🎨Customization
    • 🔍Site search
    • 👍Conversation ratings (CSAT)
    • 🌍Languages and Localization
    • ⚡Starter actions
    • ◻️Remove branding
  • SECURITY + PRIVACY
    • 🔐Security
      • On-Premise
      • OpenAI API keys
      • SOC-2
    • 👣Privacy
      • Your content
      • Your data
      • OpenAI
      • Regulations
        • GDPR compliance
        • HIPAA
  • ACCOUNT MANAGEMENT
    • 💲Pricing + plans
    • 🧱Limits
      • Exceeding limits
      • Conversations
    • 🦸‍♀️Your profile
      • Changing your email
      • Close your account
    • 💳Billing
      • Change plan
      • Update payment card
      • Download an invoice
      • Discounts
      • Refunds
      • Tax
      • Cancel subscription
    • 🧑‍🤝‍🧑User access
      • Setting a Password for Your Account
      • Reset login password
    • 🤑Affiliate program
    • 💼Reselling + Whitelabelling
  • TROUBLESHOOTING
    • 🐢Slow responses
    • 💬Chat bubble not visible
    • 🤷‍♀️Why can't it answer?
    • 🗝️Login
    • 😕Website not added
    • 🗣️Issue connecting your live chat widget
    • 🤦‍♂️Oops there has been an error
  • FAQ
    • 🪖General
      • 🧪How can I test my AI agent without it responding to customers?
      • 📱Can I use the AI agent within a mobile app?
      • 🥫Can I add macros, canned or stock responses to my AI agent?
      • 👯Can I have multiple AI agents, multiple brands or multiple knowledge bases?
      • Can I route tickets to different agents?
      • 🤪Can I give my agent a personality, adjust the tone or customize the prompt?
      • 🤓Does it get smarter the more conversations it has?
      • 🤔Which messages will my AI agent respond to?
      • 🐦What are your social accounts?
      • ⚖️What is the difference between My AskAI and My AskAI Classic?
      • 🙅Will it answer questions about competitors' products?
      • ♻️My website has dynamic content, can I use My AskAI?
      • 🤷‍♂️What if it can't answer?
      • 👃Will it make things up?
      • 💡Feature suggestions
      • 🎏Answer streaming
      • 🌡️Temperature
      • 💇‍♂️My AskAI vs Fine-tuning
      • 🤖My AskAI vs ChatGPT
      • ✅How can I test the accuracy of my AI agent's answers?
      • 📚(Large Language Models) LLMs
      • 👨‍🔬Algorithm change log
      • ✏️Can I use my own OpenAI assistant or Custom GPT?
      • 🤔How does it work?
  • API Documentation
    • API Docs Introduction
    • Query API
    • Chat API
    • User Data API
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On this page
  • Can I give my AI agent data on users?
  • Is there a risk of user information being shared across users when using your User data API?
  • Can I let my AI agent automatically take actions via API?
  • Which integrations can I use the User Data API with?

Was this helpful?

  1. Features

User data API and API actions

Looking to connect your AI agent to your back-end databases or let the agent take actions automatically? Now you can

PreviousShopifyNextUser Data API setup

Last updated 14 days ago

Was this helpful?

Can I give my AI agent data on users?

Initially, your AI agent will be limited to answering questions based on the static knowledge you have provided to it.

However, you can give your AI agent additional background and context to answer user queries by connecting your back-end or user databases via API.

As a result, your AI agent will be able to understand who it is talking to and answer specific questions about their account e.g.

  • Where is my order?

  • When can I expect delivery?

  • Do you have x in stock?

To set this up, we will provide you with a simple API schema that you will pass information about the user the AI is currently talking to.

Or, if you have a Shopify store, you can connect it using our .

To set this up, follow the instructions .

Is there a risk of user information being shared across users when using your User data API?

No, there is no risk of user information being shared across users.

Because of the way our architecture is set up (using silos) there is no risk of "cross-talk" whereby a user asks a question and gets an answer from another user's data.

Can I let my AI agent automatically take actions via API?

Yes, your AI agent can take API actions automatically.

If you are looking for your AI agent to automatically do things like:

  • Refund orders

  • Let users change their address

  • Amend orders

All via API, to get this set up, contact our team via live chat by typing "Talk to a person".

Which integrations can I use the User Data API with?

You can use the User Data API with the following integrations:

  • Zendesk Tickets (not Messaging)

  • Intercom

  • Gorgias Tickets (not Messaging)

  • HubSpot

  • Freshdesk (not Freshchat)

If you require user data for Zendesk Messaging, Gorgias Messaging or Freshchat, please get in touch with us via our Chat and asking to "Talk to a person".

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Shopify connector
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