👤User data API and API actions

Looking to connect your AI agent to your back-end databases or let the agent take actions automatically? Now you can

Can I give my AI agent data on users?

Initially, your AI agent will be limited to answering questions based on the static knowledge you have provided to it.

However, you can give your AI agent additional background and context to answer user queries by connecting your back-end or user databases via API.

As a result, your AI agent will be able to understand who it is talking to and answer specific questions about their account e.g.

• Where is my order?

• When can I expect delivery?

• Do you have x in stock?

To set this up, we will provide you with a simple API schema that you will pass information about the user the AI is currently talking to.

Or, if you have a Shopify store, you can connect it using our Shopify connector.

To set this up, follow the instructions here.

Is there a risk of user information being shared across users when using your User data API?

No, there is no risk of user information being shared across users.

Because of the way our architecture is set up (using silos) there is no risk of "cross-talk" whereby a user asks a question and gets an answer from another user's data.

Can I let my AI agent automatically take actions via API?

Yes, your AI agent can take API actions automatically.

If you are looking for your AI agent to automatically do things like:

• Refund orders

• Let users change their address

• Amend orders

All via API, to get this set up, contact our team via live chat by typing "Talk to a person".

Which integrations can I use the User Data API with?

You can use the User Data API with the following integrations:

• Zendesk Tickets (not Messaging)

• Intercom

• Gorgias Tickets (not Messaging)

• HubSpot

• Freshdesk (not Freshchat)

If you require user data for Zendesk Messaging, Gorgias Messaging or Freshchat, please get in touch with us via our Chat and asking to "Talk to a person".