Live Chat Integration Feature Comparison

Our live chat integrations with Intercom, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.

Each of the live chat providers' integrations allows different functionality (depending on the respective provider's APIs), here you can see what you can do with each:


Conversational AI (AI replies directly to users)

Draft note replies

Triage compatible

Human handover (from user message)

Human handover (from button press)

Take control from AI (by replying)

Give control to AI (by macro/snippet)

Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger)

FAQ widget

Agent sidebar tool

Suggested questions

All AI conversations visible

For full details on how to use each of these features check out the respective integrations pages:

pageIntercom (Messenger)pageZendesk (Messaging)pageHubSpot

If there is a capability or feature we are missing that you would like to see built, get in touch with us at and we will try our best to help.

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