Live Chat Integration Feature Comparison
Our live chat integrations with Intercom, HubSpot and Zendesk each have different capabilities, here you can see a summary of each.
Each of the live chat providers' integrations allows different functionality (depending on the respective provider's APIs), here you can see what you can do with each:
| Feature | Intercom | Zendesk | HubSpot |
|---|---|---|---|
Conversational AI (AI replies directly to users) | |||
Email ticket replies | |||
Draft note replies | |||
Triage compatible | |||
Human handover (from user message) | |||
Human handover (from button press) | |||
Take control from AI (by replying) | |||
Give control to AI (by macro/snippet) | |||
Omnichannel compatible (e.g. WhatsApp, Instagram, Facebook Messenger) | |||
FAQ widget | |||
Agent sidebar tool/co-pilot features | |||
Suggested questions | |||
All AI conversations visible |
For full details on how to use each of these features check out the respective integrations pages:
Intercom (Messenger)Zendesk (Tickets)Zendesk (Messaging)HubSpotIf there is a capability or feature we are missing that you would like to see built, get in touch with us via our chat and we will try our best to help.
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